Provision record
Segment · Segment Terms of Service · View original document ↗

Aggregate liability cap at 12 months fees

High severity High confidence Explicit document language Common · 287 of 352 platforms

Key Facts · in the document’s own words

Does Segment cap the aggregate liability at the amounts paid or payable by the customer for the services during the twelve-month period preceding the claim?
“IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU AND YOUR AFFILIATES HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY DURING THE TWELVE (12) MONTH PERIOD...”
Version CA-V-005009, captured July 17, 2026 · live source ↗
Our reading, not the document’s words
Segment caps the aggregate liability of either party and its affiliates arising out of or related to the agreement at the amounts paid or payable by the customer and its affiliates for the services giving rise to the liability during the twelve-month period preceding the claim.
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This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The cap limits the maximum financial recovery available to either party regardless of the magnitude of actual harm suffered, tying recovery to historical fees paid.

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Interpretive note: The excerpt is truncated and does not show any exceptions to the cap; if exceptions exist in the full clause they are not reflected here.

Consumer impact (what this means for users)

The reader's maximum financial recovery against Segment and its affiliates is capped at what the reader paid or owed for the relevant services in the prior twelve months.

How other platforms handle this

DoorDash Medium

SUBJECT TO THE NON-EXCLUDABLE PROVISIONS AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOORDASH'S AGGREGATE LIABILITY UNDER ALL THEORIES OF LAW AND EQUITY...SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD...

Grubhub Medium

IF YOU ARE A CONSUMER RESIDING IN NEW JERSEY, THE FOLLOWING PROVISIONS OF THIS AGREEMENT DO NOT APPLY TO YOU (AND DO NOT LIMIT ANY RIGHTS THAT YOU MAY HAVE) TO THE EXTENT THAT THEY ARE UNENFORCEABLE UNDER NEW JERSEY LAW...

Venmo Medium

We are liable for making sure that funds credited to you from Tap to Pay transactions are credited to your business profile...solely to the extent we receive such funds from the relevant card scheme, bank acquirer or other third-party

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU AND YOUR AFFILIATES HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY DURING THE TWELVE (12) MONTH PERIOD...

Excerpt from Segment's Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Segment Terms of Service
Entity
Segment
Date stated by the document
July 16, 2026
As printed in Segment’s text (version CA-V-005009), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-005009, captured July 17, 2026
Record ID
CA-P-058819
Document ID
CA-D-000699
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005009)
0c6e02b7930bd4c7d915a7f117fa048c4fe676796bb597debcd18a029c645bb4
Analysis generated
July 9, 2026 05:52 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-005009 (checked Oct. 5, 2026)
Citation Record
Entity: Segment
Document: Segment Terms of Service
Record ID: CA-P-058819
Version: CA-V-005009
Captured: 2026-07-17 01:15:58 UTC
SHA-256: 0c6e02b7930bd4c7…
URL: https://conductatlas.com/platform/segment/segment-terms-of-service/provision/CA-P-058819/aggregate-liability-cap-at-12-months-fees/
Accessed: Oct. 11, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Segment's Aggregate liability cap at 12 months fees clause do?

The cap limits the maximum financial recovery available to either party regardless of the magnitude of actual harm suffered, tying recovery to historical fees paid.

How does this clause affect you?

The reader's maximum financial recovery against Segment and its affiliates is capped at what the reader paid or owed for the relevant services in the prior twelve months.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.

Is ConductAtlas affiliated with Segment?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.