EU and UK residents are entitled to rights under GDPR and UK GDPR, including access, rectification, erasure, restriction, portability, and objection to processing, as applicable to Twilio's website data collection.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision acknowledges the applicability of GDPR and UK GDPR to EU and UK residents interacting with twilio.com, including the legal basis for processing and rights to object to certain uses of personal data.
Interpretive note: The specific GDPR disclosure language in the privacy notice body was not available in the truncated document source; GDPR provisions are inferred from applicable legal requirements and Twilio's known operational footprint rather than explicit quoted text.
The updated policy establishes a new opt-out mechanism allowing users to decline having their data disclosed to third parties (other than service providers) or used for purposes materially different from the original collection purpose. The policy also explicitly discloses that Twilio Inc. is subject to FTC investigatory and enforcement powers, providing users with notice of the regulatory authority overseeing the company's privacy practices. You can exercise this opt-out right by contacting Segment through the mechanism specified in their privacy policy.
View change record →The updated terms establish clearer disclosure of how Segment transfers personal data internationally. Segment now explicitly certifies its compliance with the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework, and states that these DPF Principles take precedence if they conflict with other policy terms. The updated policy also adds specific rights allowing you to opt out of: (i) disclosure of your personal data to third parties other than service providers acting under Segment's instructions, or (ii) use of your personal data for purposes materially different from the original purpose or your subsequent authorization. You can exercise these rights by contacting privacy@twilio.com.
View change record →EU and UK residents have GDPR rights regarding data collected during visits to twilio.com, including the right to access, delete, or object to processing of their personal data, and the right to withdraw consent for cookie-based tracking.
How other platforms handle this
If you are located in the European Economic Area, Switzerland, or the United Kingdom, you have the right to access, correct, or erase your personal data; the right to restrict or object to our processing of your personal data; the right to data portability; and, where our processing is based on your...
Depending on where you are located, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your personal information, the right to data portability, and the right to object to or withdraw consent for certain processi...
For individuals in the United States, please also refer to our Notice For Individuals Residing In Certain US States below and the Consumer Health Data Policy.
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(1) REGULATORY LANDSCAPE: GDPR and UK GDPR apply to processing of EU and UK resident data; relevant enforcement authorities are EU member state Data Protection Authorities and the UK Information Commissioner's Office. Twilio, as a US-based company processing EU/UK resident data, is required to either establish an EU or UK establishment, appoint a representative, or demonstrate compliance with Chapter V international transfer mechanisms. (2) GOVERNANCE EXPOSURE: Medium. The adequacy of international data transfer mechanisms for data flows from EU/UK visitors to US-based Twilio infrastructure and third-party advertising vendors requires verification; post-Schrems II, standard contractual clauses or other transfer mechanisms must be in place. (3) JURISDICTION FLAGS: EU and UK residents have opt-in consent requirements for non-essential cookies; processing for behavioral advertising requires explicit consent rather than legitimate interest in most EU jurisdictions. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers in the EU or UK using Twilio products should confirm which entity serves as data controller for website data and whether a DPA under GDPR Article 28 is in place for any data processor relationship. (5) COMPLIANCE CONSIDERATIONS: Legal teams should verify that Twilio's GDPR representative for the EU and UK is documented; confirm that Standard Contractual Clauses or equivalent transfer mechanisms are in place for US data transfers; and audit whether the consent management implementation satisfies GDPR granularity and withdrawal requirements.
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This provision acknowledges the applicability of GDPR and UK GDPR to EU and UK residents interacting with twilio.com, including the legal basis for processing and rights to object to certain uses of personal data.
EU and UK residents have GDPR rights regarding data collected during visits to twilio.com, including the right to access, delete, or object to processing of their personal data, and the right to withdraw consent for cookie-based tracking.
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