Salesforce publishes compliance documentation covering its adherence to local and international laws, including accessibility standards, and an ethical use framework for its products.
This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Organizations in regulated industries or those with procurement requirements for vendor compliance certifications and accessibility compliance can use these resources to evaluate Salesforce's regulatory posture before or during a commercial relationship.
Interpretive note: The specific certifications and their scope are in linked sub-documents not reproduced here; the coverage of any particular regulation or standard cannot be verified from this index page alone.
For business customers that need to verify vendor compliance with regulations such as SOC 2, ISO 27001, HIPAA, or accessibility standards, Salesforce's compliance documentation section provides the relevant materials, though the specific certifications and their scope should be verified directly.
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"Get information and documentation around how Salesforce maintains compliance with local and international laws, as well as accessibility. Learn about how Salesforce ensures innovation is balanced with ethical use.— Excerpt from Salesforce's Salesforce Terms of Service
(1) REGULATORY LANDSCAPE: The compliance documentation section broadly engages international and local regulatory frameworks, which may include GDPR, SOC 2, ISO 27001, FedRAMP, HIPAA, CCPA, and accessibility standards such as WCAG and Section 508. The relevant enforcement authorities depend on the specific regulation and jurisdiction. The ethical and humane use framework may also engage the EU AI Act for AI-related product compliance. (2) GOVERNANCE EXPOSURE: Low to Medium. Procurement and vendor management teams routinely require compliance documentation from enterprise software vendors. The risk is not in the existence of this section but in the need to verify that specific certifications cover the products, regions, and data types relevant to the procuring organization's use case. (3) JURISDICTION FLAGS: US federal agencies and contractors may require FedRAMP authorization for cloud services, which would need to be verified in the compliance documentation. EU/EEA organizations should verify GDPR-specific certifications or binding corporate rules. Healthcare organizations must verify HIPAA-related Business Associate Agreement availability. (4) CONTRACT AND VENDOR IMPLICATIONS: Vendor risk assessments for Salesforce should include a review of the compliance documentation to confirm applicable certifications are current and cover the relevant product and deployment configuration. Compliance certifications have defined scope and may not cover all Salesforce product lines. (5) COMPLIANCE CONSIDERATIONS: Procurement and compliance teams should request the specific compliance documentation applicable to their product and deployment, verify currency of certifications, and assess whether any gaps exist relative to their regulatory obligations. Accessibility compliance documentation is particularly relevant for public sector customers subject to Section 508 requirements.
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Organizations in regulated industries or those with procurement requirements for vendor compliance certifications and accessibility compliance can use these resources to evaluate Salesforce's regulatory posture before or during a commercial relationship.
For business customers that need to verify vendor compliance with regulations such as SOC 2, ISO 27001, HIPAA, or accessibility standards, Salesforce's compliance documentation section provides the relevant materials, though the specific certifications and their scope should be verified directly.
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