You can request deletion of your Roblox account and data, but Roblox may retain some information for legal compliance, dispute resolution, fraud prevention, or transaction completion. Some data may also persist in backup systems temporarily.
This analysis describes what Roblox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the limits of the data deletion right: even after requesting account deletion, certain data may be retained for legal or operational reasons, which users should be aware of when closing their accounts.
Interpretive note: The scope of 'legitimate business purposes' as a retention basis is not precisely defined in the document, and backup retention timelines are not specified, leaving the full scope of post-deletion data retention ambiguous.
The updated policy restricts personalized advertising based on age. Users under 18 will see only nonpersonalized ads on the platform, while users 18 and older may see personalized ads if they provide consent where required. The revised language also removes the previous statement that the platform collects personal information from under-13 accounts for advertising purposes, clarifying that such data is not used for marketing. Users 18 or older can control whether they see personalized ads through Roblox account settings.
View change record →The updated policy adds explicit language disclosing that Roblox collects persistent identifiers (IP addresses and unique device identifiers) from all users, including children, for purposes including account authentication, ad frequency capping, network communications, and security. The policy states Roblox implements technical, contractual, and other measures to ensure these identifiers are not used for purposes outside the listed scope. This represents a clarification and formalization of practices rather than a change to what data is collected, but it does establish contractual limits on how that data may be used. You can review the full updated Privacy Policy to understand which persistent identifiers are collected and the specific operational purposes for which they are retained.
View change record →The updated policy clarifies that parent email addresses constitute the only personal information collected from child accounts under COPPA, rather than listing persistent identifiers. The policy now states that personalized ads are not enabled until age 18, rather than leaving this ambiguous when a child turns 13. These clarifications affect how parents and children understand what data Roblox collects and when advertising becomes personalized; however, the underlying data practices do not appear to have changed operationally. The policy removed detailed descriptions of collection purposes (such as internal operations), which means parents now have less granular explanation of data uses, though stated practices remain.
View change record →Expanded from simple deletion-on-request policy to comprehensive retention governance framework emphasizing purpose limitation, persistent identifier management, and operational safeguards like access controls and employee training.
View full change record →This new provision clarifies account deletion rights and data retention exceptions, addressing user concerns about data removal and establishing specific justifications for retaining information post-deletion.
View full change record →Requesting account deletion does not guarantee immediate removal of all personal data; Roblox states it may retain data for legal compliance, dispute resolution, fraud prevention, and backup purposes, which means some personal information may persist after account closure.
How other platforms handle this
We retain your personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Even after you close your account, we may retain certain information as required by law or for our legitimate business purposes.
After your account is deleted, we keep data about interactions you've had on our service to prevent abuse, ban evaders and others in an effort to protect and ensure the safety and security of our service and our members.
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purposes for which it is processed.
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Roblox has changed this document before.
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"You may request deletion of your account at any time. When you request account deletion, we will delete or anonymize your personal information unless we are required to retain it by law, or unless we need to retain it for legitimate business purposes such as resolving disputes, enforcing our agreements, fraud prevention, or completing transactions you have initiated. Some information may remain in backup systems for a limited time after deletion.— Excerpt from Roblox's Roblox Privacy and Cookie Policy
(1) REGULATORY LANDSCAPE: This provision engages GDPR Article 17 (right to erasure), which permits retention exceptions for legal obligation compliance, public interest, and the establishment or defense of legal claims; CCPA similarly permits retention for legal compliance and internal operational purposes. The scope of 'legitimate business purposes' asserted as a retention basis may require evaluation under applicable law. (2) GOVERNANCE EXPOSURE: Medium. The retention exceptions listed are standard across the industry, but the phrase 'legitimate business purposes' is broad and its scope may be subject to challenge under GDPR's requirement that retention exceptions be specific and demonstrably necessary. Backup retention timelines are not specified, which may be a gap under GDPR's data minimization and storage limitation principles. (3) JURISDICTION FLAGS: EU/EEA users may challenge the scope of 'legitimate business purposes' as a retention justification under GDPR Article 17(3); California users have deletion rights under CCPA with enumerated exceptions that should map to the bases asserted in the policy. (4) CONTRACT AND VENDOR IMPLICATIONS: Account deletion requests must propagate to sub-processors; vendor agreements should specify timelines for deletion in response to user requests and address backup retention obligations. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should document specific retention schedules for each data category and retention basis; establish technical workflows for propagating deletion requests to sub-processors; specify backup retention timelines in the policy or supporting documentation; and assess whether the 'legitimate business purposes' retention basis satisfies GDPR storage limitation requirements for each data category retained.
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This provision establishes the limits of the data deletion right: even after requesting account deletion, certain data may be retained for legal or operational reasons, which users should be aware of when closing their accounts.
Requesting account deletion does not guarantee immediate removal of all personal data; Roblox states it may retain data for legal compliance, dispute resolution, fraud prevention, and backup purposes, which means some personal information may persist after account closure.
ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.
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