You can request deletion of your Roblox account and data, but Roblox may retain some information for legal compliance, dispute resolution, fraud prevention, or transaction completion. Some data may also persist in backup systems temporarily.
This analysis describes what Roblox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the limits of the data deletion right: even after requesting account deletion, certain data may be retained for legal or operational reasons, which users should be aware of when closing their accounts.
Interpretive note: The scope of 'legitimate business purposes' as a retention basis is not precisely defined in the document, and backup retention timelines are not specified, leaving the full scope of post-deletion data retention ambiguous.
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Requesting account deletion does not guarantee immediate removal of all personal data; Roblox states it may retain data for legal compliance, dispute resolution, fraud prevention, and backup purposes, which means some personal information may persist after account closure.
How other platforms handle this
Some operating system developers, such as Apple, allow mobile application users to request deletion of accounts created within an application. If you request deletion of your account, State Farm may still retain your information for legal, auditing, regulatory and business purposes. Retention period...
We generally retain your personal data as long as you keep your account open or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Even if you only use our Services when looking for a new job every few year...
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements. The criteria used to determine our retention periods include: the length of ...
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"You may request deletion of your account at any time. When you request account deletion, we will delete or anonymize your personal information unless we are required to retain it by law, or unless we need to retain it for legitimate business purposes such as resolving disputes, enforcing our agreements, fraud prevention, or completing transactions you have initiated. Some information may remain in backup systems for a limited time after deletion.— Excerpt from Roblox's Roblox Privacy and Cookie Policy
(1) REGULATORY LANDSCAPE: This provision engages GDPR Article 17 (right to erasure), which permits retention exceptions for legal obligation compliance, public interest, and the establishment or defense of legal claims; CCPA similarly permits retention for legal compliance and internal operational purposes. The scope of 'legitimate business purposes' asserted as a retention basis may require evaluation under applicable law. (2) GOVERNANCE EXPOSURE: Medium. The retention exceptions listed are standard across the industry, but the phrase 'legitimate business purposes' is broad and its scope may be subject to challenge under GDPR's requirement that retention exceptions be specific and demonstrably necessary. Backup retention timelines are not specified, which may be a gap under GDPR's data minimization and storage limitation principles. (3) JURISDICTION FLAGS: EU/EEA users may challenge the scope of 'legitimate business purposes' as a retention justification under GDPR Article 17(3); California users have deletion rights under CCPA with enumerated exceptions that should map to the bases asserted in the policy. (4) CONTRACT AND VENDOR IMPLICATIONS: Account deletion requests must propagate to sub-processors; vendor agreements should specify timelines for deletion in response to user requests and address backup retention obligations. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should document specific retention schedules for each data category and retention basis; establish technical workflows for propagating deletion requests to sub-processors; specify backup retention timelines in the policy or supporting documentation; and assess whether the 'legitimate business purposes' retention basis satisfies GDPR storage limitation requirements for each data category retained.
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This provision establishes the limits of the data deletion right: even after requesting account deletion, certain data may be retained for legal or operational reasons, which users should be aware of when closing their accounts.
Requesting account deletion does not guarantee immediate removal of all personal data; Roblox states it may retain data for legal compliance, dispute resolution, fraud prevention, and backup purposes, which means some personal information may persist after account closure.
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