This analysis describes what Noom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who cancel mid-period have no entitlement to a prorated refund; any exception is entirely within Noom's sole and absolute discretion and cannot be relied upon.
Noom's updated terms make clearer that the platform provides behavioral support, not medical treatment, and that coaching and food data features may not be fully accurate. This clarification is important for users who might view Noom as a substitute for medical advice or treatment. The terms now explicitly reserve Noom's right to suspend or revoke your access at any time, which expands the company's unilateral control over your account. Review the updated terms carefully, especially if you rely on Noom for health management or have shared sensitive health information on the platform.
View change record →If you cancel or your service ends mid-billing-period, you are not entitled to a refund or credit for the unused portion; Noom may grant one in its sole and absolute discretion but is not required to.
How other platforms handle this
For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
The cancellation will take effect at the end of the billing period. You can see when your subscription will end on the "Account" page.
"We do not provide a refund or credit for partially used billing periods, although we may provide such refunds or credits on a case-by-case basis in our sole and absolute discretion.Excerpt from Noom's Terms of Service
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Users who cancel mid-period have no entitlement to a prorated refund; any exception is entirely within Noom's sole and absolute discretion and cannot be relied upon.
If you cancel or your service ends mid-billing-period, you are not entitled to a refund or credit for the unused portion; Noom may grant one in its sole and absolute discretion but is not required to.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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