Monday.com keeps your personal data for as long as it needs to provide services and meet legal obligations, with no fixed retention period specified in the policy, and you can request deletion by contacting privacy@monday.com.
This analysis describes what Monday.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The absence of specific retention periods means personal data may be retained for an indeterminate period after you stop using the service, until you actively request deletion or your account is closed.
Interpretive note: The policy does not specify retention periods for individual data categories, and the criteria for determining 'necessity' are not defined, creating ambiguity about how long specific data types are retained in practice.
Your personal data will be retained indefinitely until you request deletion or monday.com determines it is no longer needed, as the policy does not specify fixed retention timeframes for individual data categories.
How other platforms handle this
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purposes for which it is processed.
We keep information for as long as we need it to provide our products, comply with legal obligations, or for other legitimate purposes, such as to maintain safety, security, and integrity.
After your account is deleted, we keep data about interactions you've had on our service to prevent abuse, ban evaders and others in an effort to protect and ensure the safety and security of our service and our members.
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"We retain personal data for as long as necessary to provide you with our services and as described in this Privacy Policy. We may also retain personal data for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@monday.com.— Excerpt from Monday.com's Monday.com Privacy Policy
(1) REGULATORY LANDSCAPE: GDPR Article 5(1)(e) requires personal data to be kept in a form that permits identification for no longer than is necessary for the purposes for which the data are processed (storage limitation). The absence of specific retention periods in a consumer-facing policy may not meet the transparency standard under GDPR Article 13(2)(a), which requires disclosure of retention periods or the criteria used to determine them. The FTC and CCPA/CPRA also require transparent disclosure of data retention practices. (2) GOVERNANCE EXPOSURE: Medium. The policy's reliance on general necessity-based retention without specifying periods for individual data categories creates regulatory exposure under GDPR's storage limitation principle. Supervisory authorities have taken enforcement action against organizations that retain data beyond the period necessary for the stated purpose. Enterprise customers should confirm in the DPA what retention periods apply to customer data. (3) JURISDICTION FLAGS: GDPR-regulated organizations are most exposed, as the storage limitation principle is a core GDPR requirement and vague retention language has been cited in enforcement actions. California CPRA requires disclosure of retention periods per category of personal information in the privacy notice. UK ICO guidance requires controllers to have documented retention schedules. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise DPAs should specify maximum retention periods for customer data and the procedure for data return or deletion upon contract termination. The DPA should address whether monday.com retains anonymized or aggregated derivatives of customer data after deletion, and whether such retention satisfies the deletion obligation. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should request monday.com's data retention schedule or records of processing activities to confirm that retention periods are documented internally even if not published in the consumer-facing policy. Data deletion requests submitted to privacy@monday.com should be tested to confirm timely and complete execution. Internal RoPA entries for monday.com processing should document the retention period in use.
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The absence of specific retention periods means personal data may be retained for an indeterminate period after you stop using the service, until you actively request deletion or your account is closed.
Your personal data will be retained indefinitely until you request deletion or monday.com determines it is no longer needed, as the policy does not specify fixed retention timeframes for individual data categories.
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