Provision record
Microsoft · Microsoft Services Agreement (Legacy) · View original document ↗

Billing error must be reported within 90 days

Common · 219 of 343 platforms
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This analysis describes what Microsoft's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

xAI

Unless otherwise set forth in applicable purchase terms, all fees shall be paid by Customer within thirty (30) days of xAI's invoice date and are due and payable in advance at the start of the applicable Subscription Term.

OpenAI

If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method.

Smartsheet

Upon written notice, the billing of fees may be assigned to Smartsheet, such that Customer will pay Smartsheet directly.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If we make an error on your bill, you must tell us within 90 days after the error first appears on your bill...If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error...

Excerpt from Microsoft's Services Agreement (Legacy)

Provision details

Document information
Document
Microsoft Services Agreement (Legacy)
Entity
Microsoft
Date stated by the document
Sept. 30, 2025
As printed in Microsoft’s text (version CA-V-000630), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 5, 2026
Text quoted from version
CA-V-000630, captured April 19, 2026
Record ID
CA-P-016973
Document ID
CA-D-000002
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-000630)
034e8f3d15efa3f314103dc20fc3b195c21fda286d635192cbfebeb3bfda4db6
Analysis generated
April 28, 2026 08:17 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-000630, captured April 19, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Microsoft
Document: Microsoft Services Agreement (Legacy)
Record ID: CA-P-016973
Version: CA-V-000630
Captured: 2026-04-19 06:03:08 UTC
SHA-256: 034e8f3d15efa3f3…
URL: https://conductatlas.com/platform/microsoft/microsoft-services-agreement-legacy/provision/CA-P-016973/billing-error-must-be-reported-within-90-days/
Accessed: Nov. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Microsoft's Billing error must be reported within 90 days clause do?

The clause states: “If we make an error on your bill, you must tell us within 90 days after the error first appears on your bill...If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.

Is ConductAtlas affiliated with Microsoft?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft.