Provision record
Microsoft · Microsoft Services Agreement (Legacy) · View original document ↗

AI Services Usage Restrictions

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Document Record

What it is

The agreement prohibits users from using Microsoft AI service outputs to train, create, or improve any AI technology, from attempting to reverse engineer AI models, and from using AI services for a list of nine prohibited applications including consequential automated decision-making without human oversight, emotional state inference from physical characteristics, facial recognition database creation through untargeted scraping, and social scoring or predictive profiling.

This analysis describes what Microsoft's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Section 14.s establishes a set of prohibited AI use cases that mirror categories addressed in the EU AI Act, including prohibited practices related to biometric categorization, emotional inference, and real-time facial recognition. The prohibition on using AI outputs to train or improve other AI systems has direct operational implications for any user or organization processing Microsoft AI outputs in downstream model development workflows.

If You Do Nothing

Use of Microsoft AI service outputs to train or improve other AI systems in violation of Section 14.s.iv may constitute a breach of the agreement, potentially resulting in account suspension or termination under the enforcement provisions of Section 4.b.iv.

Cross-platform context

See how other platforms handle AI Services Usage Restrictions and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
You may not use the AI services, or data from the AI services, to create, train, or improve (directly or indirectly) any AI technology. You may not use the AI services to discover any underlying components of the models, algorithms, and systems. For example, you may not try to determine and remove the weights of models or extract any parts of the AI services from your device. You agree that you will not use the AI services, including those that make decisions, or take actions, autonomously or with varying levels of human intervention: 1. To make decisions or take actions without appropriate human oversight that may have a consequential impact on any person's legal position, financial position, life opportunities, employment opportunities, or human rights, or may result in physical or psychological harm to a person or group of persons; 2. To deceive or intentionally misinform (e.g., false advertising), or deploy subliminal techniques...

Excerpt from Microsoft's Services Agreement (Legacy)

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • FTC
    The FTC has authority over unfair or deceptive AI practices, including use of AI to deceive consumers or make consequential automated decisions, as described in the AI usage restriction provisions.
    File a complaint →
  • State AG
    State attorneys general in Illinois and California have enforcement authority over biometric data practices and AI-related consumer protection issues implicated by the biometric and facial recognition prohibition provisions.
    File a complaint →

Applicable regulations

CFAA
United States Federal
DSA
European Union

Provision details

Document information
Document
Microsoft Services Agreement (Legacy)
Entity
Microsoft
Document last updated
March 5, 2026
Tracking information
First tracked
April 28, 2026
Last verified
Sept. 8, 2026
Record ID
CA-P-00002002
Document ID
CA-D-00002
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
a8abc0190dc11afa9c163be7d70b965a28d785ea5c7aa9127f3ef473417be0fa
Analysis generated
April 28, 2026 08:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Microsoft
Document: Microsoft Services Agreement (Legacy)
Record ID: CA-P-00002002
Captured: 2026-04-28 08:17:11 UTC
SHA-256: a8abc0190dc11afa…
URL: https://conductatlas.com/platform/microsoft/microsoft-services-agreement-legacy/ai-services-usage-restrictions/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Microsoft's AI Services Usage Restrictions clause do?

Section 14.s establishes a set of prohibited AI use cases that mirror categories addressed in the EU AI Act, including prohibited practices related to biometric categorization, emotional inference, and real-time facial recognition. The prohibition on using AI outputs to train or improve other AI systems has direct operational implications for any user or organization processing Microsoft AI outputs in downstream …

Is ConductAtlas affiliated with Microsoft?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft.