The agreement requires users to report billing errors within 90 days of the error appearing on their statement; failure to do so releases Microsoft from liability for that error. All purchases are stated to be final and non-refundable unless law or a specific offer provides otherwise, and refund requests for charges older than 90 days will not be honored.
This analysis describes what Microsoft's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a contractual 90-day limitation period for billing error claims and refund requests, which operates independently of and may be shorter than statutory dispute periods available under applicable law in various jurisdictions. The agreement's refund policy expressly states it does not affect statutory rights that may apply.
⚠ If a billing error is not reported within 90 days of appearing on the statement, the agreement states the user releases Microsoft from all liability and claims of loss resulting from that error.
⚠ Refund requests for charges older than 90 days will not be honored under the agreement's stated refund policy, subject to applicable statutory rights.
Cross-platform context
See how other platforms handle 90-Day Billing Dispute and Refund Deadline and similar clauses.
Compare across platforms →"If we make an error on your bill, you must tell us within 90 days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won't be required to correct the error or provide a refund. If Microsoft has identified a billing error, we will correct that error within 90 days. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.Excerpt from Microsoft's Services Agreement (Legacy)
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This provision establishes a contractual 90-day limitation period for billing error claims and refund requests, which operates independently of and may be shorter than statutory dispute periods available under applicable law in various jurisdictions. The agreement's refund policy expressly states it does not affect statutory rights that may apply.
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