No matter what goes wrong — platform outage, bugs, hacks attributable to MetaMask — the maximum amount MetaMask will ever pay you is $100.
This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The liability cap operates as a contractual limitation on MetaMask's financial exposure in dispute resolution. This mechanism substantially narrows the scope of recoverable damages in any claim, including those involving service failures, security incidents, or other harms, by capping total liability at $100 and categorically excluding certain damage categories.
If MetaMask's platform experiences a failure that causes you to lose cryptocurrency worth any amount above $100, you have no contractual right to recover those losses from MetaMask — this cap applies regardless of the cause or severity of the loss.
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"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL METAMASK OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. IN NO EVENT SHALL THE TOTAL LIABILITY OF METAMASK TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).— Excerpt from MetaMask's MetaMask Terms of Use
REGULATORY FRAMEWORK: This provision engages FTC Act Section 5 (unfair practices), state consumer protection statutes including the California CLRA (Cal. Civ. Code §1750) and New York GBL §349, and EU Directive 93/13/EEC on unfair terms in consumer contracts (implemented in all EU member states), which prohibits liability exclusions that create a significant imbalance to the consumer's detriment. For UK users, the Consumer Rights Act 2015 (s.65) prohibits exclusion of liability for negligence causing death or personal injury, and courts may scrutinize disproportionate caps on consumer financial loss.
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The liability cap operates as a contractual limitation on MetaMask's financial exposure in dispute resolution. This mechanism substantially narrows the scope of recoverable damages in any claim, including those involving service failures, security incidents, or other harms, by capping total liability at $100 and categorically excluding certain damage categories.
If MetaMask's platform experiences a failure that causes you to lose cryptocurrency worth any amount above $100, you have no contractual right to recover those losses from MetaMask — this cap applies regardless of the cause or severity of the loss.
ConductAtlas has identified this type of provision across 4 platforms. See the full comparison.
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