No matter what goes wrong — platform outage, bugs, hacks attributable to MetaMask — the maximum amount MetaMask will ever pay you is $100.
This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The liability cap operates as a contractual limitation on MetaMask's financial exposure in dispute resolution. This mechanism substantially narrows the scope of recoverable damages in any claim, including those involving service failures, security incidents, or other harms, by capping total liability at $100 and categorically excluding certain damage categories.
The updated terms explicitly state that UK, EU, and EEA consumers retain statutory consumer protection rights that cannot be limited or excluded by the agreement, and that applicable local law prevails in the event of conflict with these terms. This adds clarity to the legal framework but does not change substantive protections for those users. The terms also clarify that mUSD is a third-party digital asset not issued by Consensys, treating it as a third-party service subject to the agreement's limitations on Consensys' responsibility for third-party services.
View change record →If MetaMask's platform experiences a failure that causes you to lose cryptocurrency worth any amount above $100, you have no contractual right to recover those losses from MetaMask — this cap applies regardless of the cause or severity of the loss.
How other platforms handle this
If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.
A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL METAMASK OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. IN NO EVENT SHALL THE TOTAL LIABILITY OF METAMASK TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).Excerpt from MetaMask's Terms of Use
REGULATORY FRAMEWORK: This provision engages FTC Act Section 5 (unfair practices), state consumer protection statutes including the California CLRA (Cal.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The liability cap operates as a contractual limitation on MetaMask's financial exposure in dispute resolution. This mechanism substantially narrows the scope of recoverable damages in any claim, including those involving service failures, security incidents, or other harms, by capping total liability at $100 and categorically excluding certain damage categories.
If MetaMask's platform experiences a failure that causes you to lose cryptocurrency worth any amount above $100, you have no contractual right to recover those losses from MetaMask — this cap applies regardless of the cause or severity of the loss.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by MetaMask.