MetaMask cannot recover your wallet password or Secret Recovery Phrase under any circumstances — if you lose it, your crypto is gone forever.
This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision means users bear 100% of the risk of credential loss, with no safety net from MetaMask, which is a fundamentally different risk model than traditional financial services where banks can restore access.
If you lose your Secret Recovery Phrase, you permanently lose access to all cryptocurrency held in your MetaMask wallet with no recourse — MetaMask has no obligation and no technical ability to help you recover your funds.
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"You are solely responsible for the security of your Secret Recovery Phrase and private keys. MetaMask does not have access to your Secret Recovery Phrase or private keys, and cannot help you recover them if they are lost. If you lose your Secret Recovery Phrase, you will permanently lose access to the digital assets held in your MetaMask wallet.— Excerpt from MetaMask's MetaMask Terms of Use
REGULATORY FRAMEWORK: This provision implicates consumer protection standards under FTC Act Section 5 (unfair or deceptive acts or practices) and state UDAP statutes, as the adequacy of disclosure of permanent loss risk may be assessed against reasonable consumer understanding. For EU users, GDPR Art. 25 (data protection by design and by default) and the EU's proposed framework for crypto-asset service providers under MiCA (Regulation (EU) 2023/1114, Title II) are relevant, as custodial versus non-custodial distinctions affect regulatory obligations.
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This provision means users bear 100% of the risk of credential loss, with no safety net from MetaMask, which is a fundamentally different risk model than traditional financial services where banks can restore access.
If you lose your Secret Recovery Phrase, you permanently lose access to all cryptocurrency held in your MetaMask wallet with no recourse — MetaMask has no obligation and no technical ability to help you recover your funds.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by MetaMask.