Loom Privacy Policy

Loom's Privacy Policy explains what information Loom collects about you, how it uses that information—including to train AI models and show you targeted ads—and when it may share it with others, such as law enforcement. If you use Loom with a work email address, your employer's administrator can access your account information, content, and usage history. Loom is not responsible for how its customers or connected third-party services handle your data, so those interactions fall outside the protections this policy provides.

Loom's Privacy Policy establishes how Loom collects, uses, shares, and retains personal information in connection with its Services. It sets out behavioral and account data collection practices, including use of user information for AI and machine learning model development, training, and fine-tuning. The policy defines data-sharing conditions—including disclosures to law enforcement based on Loom's own reasonable-necessity determination—and delineates the boundaries of Loom's responsibility, expressly excluding liability for the privacy and security practices of its customers and connected third-party services. EEA and UK users are afforded a legal-basis requirement for all collection and processing, and users in eligible jurisdictions may opt out of targeted advertising via a 'Manage Preferences' link. The policy further establishes that when a user registers with an employer-owned email domain, certain account information becomes accessible to that organization's administrator.

Loom automatically collects detailed records of how you use its Services and applies that data to targeted advertising and AI model training, both of which are secondary uses beyond basic service delivery. If you sign up or log in with an employer-owned email domain, your name, profile picture, contact information, content, and past usage become accessible to your organization's administrator—a consequence that may not be obvious at sign-up. Loom's policy does not extend to how its customers or connected third-party services handle your data, so those parties' practices are governed solely by their own policies. Where local law applies, you can opt out of targeted advertising by clicking the 'Manage Preferences' link and following the instructions Loom provides.