Provision record
Loom · Loom Privacy Policy · View original document ↗

AI Used in Customer Support Responses

Medium severity Explicit document language Common · 217 of 352 platforms
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This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Tinder Medium

Tinder may itself use or offer to You certain software-enabled technology utilizing artificial intelligence or machine learning systems ("AI Technology") as part of the Services.

Mailchimp Medium

This includes the use of automated, dynamic vetting and scoring analysis tools to identify and take action, as well as human review to supplement our automated abuse prevention.

ZipRecruiter Medium

We use automated decision-making to help improve our products and services to you. For example, we may use automated technologies to send you job alert emails regarding roles that may be of interest to you based upon your search criteria...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We may also use generative artificial intelligence in responding to your support related requests.

Excerpt from Loom's Privacy Policy

Applicable regulations

Colorado AI Act
US-CO
GDPR
European Union
Texas AI Act
Texas, USA

Provision details

Document information
Document
Loom Privacy Policy
Entity
Loom
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 10, 2026
Record ID
CA-P-052405
Document ID
CA-D-00565
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8a1c5acb713e644f1bae9303aa9bc97bc64e447bd57ce9ec70ff0d9b296b971e
Analysis generated
May 7, 2026 20:02 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Loom
Document: Loom Privacy Policy
Record ID: CA-P-052405
Captured: 2026-05-07 20:02:17 UTC
SHA-256: 8a1c5acb713e644f…
URL: https://conductatlas.com/platform/loom/loom-privacy-policy/provision/CA-P-052405/ai-used-in-customer-support-responses/
Accessed: Aug. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Loom's AI Used in Customer Support Responses clause do?

The clause states: “We may also use generative artificial intelligence in responding to your support related requests.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 217 platforms. See the full comparison.

Is ConductAtlas affiliated with Loom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.