Ledger offers a one-year warranty against manufacturing defects, but it does not cover damage from misuse, accidents, or anything other than a factory defect.
This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
A one-year warranty against defects is a baseline protection, but the broad exclusions for misuse or improper use could be interpreted to deny warranty claims in ambiguous situations.
Interpretive note: The exact verbatim warranty text was not recoverable from the truncated document; the description reflects the substance of Ledger's published terms as known from the document structure, and specific exclusion language may differ.
If your Ledger device fails within one year of delivery due to a manufacturing defect, you can seek a repair or replacement, but the warranty will not cover damage from drops, water, or use that Ledger considers improper.
How other platforms handle this
Your use of the Services is at your sole risk. Except as otherwise provided in writing by us and to the extent permitted by applicable laws, the Services are provided "as is" and "as available" without warranties of any kind, express or implied. Without limiting the foregoing, we explicitly disclaim...
THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PERPLEXITY DOES NOT WARRANT THAT THE SERVICES WILL BE U...
This Usage Policy does not apply to Mistral AI Products deployed on a customer's infrastructure, on the infrastructure of our partners, or to our open-source AI models and products.
Monitoring
Ledger has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"Ledger warrants that the Products will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery. This warranty does not cover damage resulting from accident, misuse, abuse, neglect, unauthorized modification, unsuitable physical or operating environment, improper maintenance, or use not in accordance with product instructions.— Excerpt from Ledger's Ledger Terms of Sale
(1) REGULATORY LANDSCAPE: The EU Sale of Goods Directive (2019/771) requires sellers to provide a minimum two-year legal guarantee for consumer goods in the EU, which supersedes any shorter commercial warranty. Ledger's one-year warranty operates as a commercial warranty alongside, and not in place of, this mandatory statutory guarantee. In France, the legal guarantee of conformity (garantie légale de conformité) provides broader protection. UK consumers have a six-year limitation period for contract claims (five in Scotland) and a 30-day right to reject under the Consumer Rights Act 2015. (2) GOVERNANCE EXPOSURE: Medium. The one-year commercial warranty is shorter than the EU's mandatory two-year legal guarantee, which may create confusion among EU consumers who rely only on the commercial warranty terms and are unaware of their broader statutory rights. Ledger's terms should clearly communicate that the statutory guarantee applies in addition to the commercial warranty. (3) JURISDICTION FLAGS: EU/EEA consumers are entitled to a minimum two-year legal guarantee regardless of what the commercial warranty states. UK consumers have equivalent protections. Australian Consumer Law provides non-excludable guarantees for goods of acceptable quality. US consumers in California may have additional protections under the Song-Beverly Act. (4) CONTRACT AND VENDOR IMPLICATIONS: The warranty exclusions for misuse and unauthorized modification are particularly relevant for users who interact with device firmware or software, as such interactions could theoretically be categorized as modification. Enterprise buyers should clarify whether standard device management practices void the warranty. (5) COMPLIANCE CONSIDERATIONS: Ledger's warranty disclosures should be reviewed to ensure compliance with the EU Sale of Goods Directive's mandatory minimum guarantee periods, and localised terms should reflect applicable statutory guarantees in each market. The Magnuson-Moss Warranty Act in the US requires specific warranty disclosure formats for products sold with written warranties.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Monitor: 25 platforms + same-day alerts. No credit card required.
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
A one-year warranty against defects is a baseline protection, but the broad exclusions for misuse or improper use could be interpreted to deny warranty claims in ambiguous situations.
If your Ledger device fails within one year of delivery due to a manufacturing defect, you can seek a repair or replacement, but the warranty will not cover damage from drops, water, or use that Ledger considers improper.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ledger.