Ledger offers a one-year warranty against manufacturing defects, but it does not cover damage from misuse, accidents, or anything other than a factory defect.
This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the scope and boundaries of Ledger's warranty obligation, defining both what defects are covered during the warranty period and which categories of damage fall outside the warranty terms. The exclusions delineate when Ledger's warranty responsibility terminates based on documented causes of product failure.
Interpretive note: The exact verbatim warranty text was not recoverable from the truncated document; the description reflects the substance of Ledger's published terms as known from the document structure, and specific exclusion language may differ.
If your Ledger device fails within one year of delivery due to a manufacturing defect, you can seek a repair or replacement, but the warranty will not cover damage from drops, water, or use that Ledger considers improper.
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"Ledger warrants that the Products will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery. This warranty does not cover damage resulting from accident, misuse, abuse, neglect, unauthorized modification, unsuitable physical or operating environment, improper maintenance, or use not in accordance with product instructions.— Excerpt from Ledger's Ledger Terms of Sale
(1) REGULATORY LANDSCAPE: The EU Sale of Goods Directive (2019/771) requires sellers to provide a minimum two-year legal guarantee for consumer goods in the EU, which supersedes any shorter commercial warranty. Ledger's one-year warranty operates as a commercial warranty alongside, and not in place of, this mandatory statutory guarantee. In France, the legal guarantee of conformity (garantie légale de conformité) provides broader protection. UK consumers have a six-year limitation period for contract claims (five in Scotland) and a 30-day right to reject under the Consumer Rights Act 2015. (2) GOVERNANCE EXPOSURE: Medium. The one-year commercial warranty is shorter than the EU's mandatory two-year legal guarantee, which may create confusion among EU consumers who rely only on the commercial warranty terms and are unaware of their broader statutory rights. Ledger's terms should clearly communicate that the statutory guarantee applies in addition to the commercial warranty. (3) JURISDICTION FLAGS: EU/EEA consumers are entitled to a minimum two-year legal guarantee regardless of what the commercial warranty states. UK consumers have equivalent protections. Australian Consumer Law provides non-excludable guarantees for goods of acceptable quality. US consumers in California may have additional protections under the Song-Beverly Act. (4) CONTRACT AND VENDOR IMPLICATIONS: The warranty exclusions for misuse and unauthorized modification are particularly relevant for users who interact with device firmware or software, as such interactions could theoretically be categorized as modification. Enterprise buyers should clarify whether standard device management practices void the warranty. (5) COMPLIANCE CONSIDERATIONS: Ledger's warranty disclosures should be reviewed to ensure compliance with the EU Sale of Goods Directive's mandatory minimum guarantee periods, and localised terms should reflect applicable statutory guarantees in each market. The Magnuson-Moss Warranty Act in the US requires specific warranty disclosure formats for products sold with written warranties.
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This provision establishes the scope and boundaries of Ledger's warranty obligation, defining both what defects are covered during the warranty period and which categories of damage fall outside the warranty terms. The exclusions delineate when Ledger's warranty responsibility terminates based on documented causes of product failure.
If your Ledger device fails within one year of delivery due to a manufacturing defect, you can seek a repair or replacement, but the warranty will not cover damage from drops, water, or use that Ledger considers improper.
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