Ledger can cancel your order at any time before fulfillment for any reason, and will only refund what you have already paid.
This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Buyers have no guarantee that a placed order will be fulfilled, and Ledger can cancel even after payment without providing compensation beyond the refund.
Interpretive note: The exact verbatim text was not recoverable from the truncated document; the provision reflects the substance of standard Ledger sales terms as known from the document structure.
If Ledger cancels your order, you will receive a refund of what you paid, but you will not receive any compensation for the inconvenience or for price changes that may have occurred between your order and cancellation.
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"Ledger reserves the right to refuse or cancel any order at any time, for any reason, including but not limited to product availability, errors in product or pricing information, or concerns about fraud or unauthorized use, without liability to the customer beyond a refund of any amounts already paid.— Excerpt from Ledger's Ledger Terms of Sale
(1) REGULATORY LANDSCAPE: This type of reservation clause is common in e-commerce terms and generally compliant with consumer law frameworks, provided refunds are processed promptly. The EU Consumer Rights Directive and French consumer code require that where a seller cannot perform the contract, the consumer must be refunded within 30 days. Payment services regulations may also apply to the timeliness of refund processing. (2) GOVERNANCE EXPOSURE: Low. Order cancellation rights reserved to the seller are standard commercial practice in e-commerce, particularly for physical goods with supply chain constraints. The main risk is reputational rather than regulatory, particularly in the context of high-demand product launches. (3) JURISDICTION FLAGS: No heightened jurisdictional exposure beyond standard e-commerce requirements. EU consumer law mandates timely refunds; US and UK law generally permits seller cancellation rights of this nature. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise buyers placing large orders should seek contractual certainty around fulfillment obligations, as the standard terms do not constrain Ledger's cancellation right for business orders. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should verify that the refund mechanism is operationally capable of meeting the statutory refund timelines applicable in each market, particularly 14 days under the EU Consumer Rights Directive where applicable.
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Buyers have no guarantee that a placed order will be fulfilled, and Ledger can cancel even after payment without providing compensation beyond the refund.
If Ledger cancels your order, you will receive a refund of what you paid, but you will not receive any compensation for the inconvenience or for price changes that may have occurred between your order and cancellation.
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