Perplexity AI makes no promises that its service or AI-generated answers will be accurate, complete, or reliable, and users accept the service with no guarantees of any kind.
This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Because Perplexity AI provides AI-generated answers to factual questions, the absence of any accuracy warranty means that users who rely on AI outputs for consequential decisions have no contractual basis for recourse if those outputs are wrong.
Interpretive note: Evolving AI product liability frameworks in the EU and other jurisdictions may limit the practical effect of as-is disclaimers for AI systems that generate factual content.
The comprehensive as-is warranty disclaimer was removed and replaced with a more specific and narrower 'AI Output Disclaimer' that focuses on accuracy rather than technical operation or error-free performance.
View full change record →Users have no contractual guarantee that Perplexity AI's search results or AI-generated answers are accurate, complete, or suitable for any particular purpose, which is especially relevant given that the core product delivers factual information users may rely on.
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THE SERVICES ARE PROVIDED 'AS IS.' EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTIC...
Your use of the Services is at your sole risk. Except as otherwise provided in writing by us and to the extent permitted by applicable laws, the Services are provided "as is" and "as available" without warranties of any kind, express or implied. Without limiting the foregoing, we explicitly disclaim...
We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technolo...
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"THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PERPLEXITY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.— Excerpt from Perplexity AI's Perplexity AI Terms of Service
(1) REGULATORY LANDSCAPE: As-is disclaimers are standard in software and SaaS agreements, but their application to AI-generated factual content raises novel questions under the FTC Act regarding deceptive practices if the service is marketed as a reliable information source while disclaiming all accuracy warranties. The FTC has issued guidance on AI and endorsements; accuracy representations in marketing materials may create implied warranties that the as-is disclaimer does not fully negate. EU Product Liability Directive reform and the EU AI Act impose obligations on AI system providers that may operate independently of contractual disclaimers. (2) GOVERNANCE EXPOSURE: Medium. As-is disclaimers are industry-standard for software products, but the AI search context differentiates Perplexity from traditional software tools because the product's core value proposition is the accuracy and reliability of its generated answers. Regulatory frameworks for AI product liability are evolving and may ultimately impose duties of care that cannot be disclaimed by contract. (3) JURISDICTION FLAGS: EU consumer protection law generally does not permit total exclusion of implied warranties in consumer contracts. The EU AI Act classifies certain AI systems and imposes transparency and accuracy obligations that may apply to AI search and answer products. UK consumers have statutory rights under the Consumer Rights Act 2015 that cannot be waived by as-is disclaimers in standard contract terms. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers relying on Perplexity AI outputs in commercial workflows should treat the as-is disclaimer as a signal to implement independent verification processes and not rely on AI outputs as authoritative without confirmation. Service level agreements should be negotiated separately if uptime or accuracy commitments are commercially necessary. (5) COMPLIANCE CONSIDERATIONS: Organizations deploying Perplexity AI in regulated industries, such as healthcare, legal, or financial services, should assess whether the as-is disclaimer is compatible with their professional obligations to verify information accuracy. Internal policies should address the use of AI-generated content from services that disclaim accuracy, particularly where outputs may influence regulated decisions.
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Because Perplexity AI provides AI-generated answers to factual questions, the absence of any accuracy warranty means that users who rely on AI outputs for consequential decisions have no contractual basis for recourse if those outputs are wrong.
Users have no contractual guarantee that Perplexity AI's search results or AI-generated answers are accurate, complete, or suitable for any particular purpose, which is especially relevant given that the core product delivers factual information users may rely on.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.