Ledger Terms of Sale

These terms govern what you agree to when you buy a Ledger product: you are personally responsible for any import taxes, duties, and compliance with customs or sanctions laws in your country, and Ledger will not help or cover you if those go wrong. Ledger can cancel your order at its sole discretion if it flags as suspicious. On the security side, Ledger will never ask for your 24-word recovery phrase, does not store a copy of it, and you must keep it secret and only enter it on your Ledger device.

Ledger's Terms of Sale establish the conditions under which buyers may purchase Ledger hardware products, placing substantive compliance, financial, and security obligations on the customer. Buyers bear full responsibility for import compliance, applicable Duties and Taxes, and adherence to export control and sanctions laws — including a certification not to transfer goods to or for use in Russia or Belarus — with Ledger and Global-e disclaiming all related liability. Ledger excludes liability for loss of profits, income, data, and indirect damages, while preserving Global-e's and its affiliates' liability for death, personal injury, fraud, fraudulent misrepresentation, gross negligence, and wilful misconduct. Ledger retains sole discretion to decline or cancel orders that fail fraud and regulatory checks, are abnormal, or are suspect, and imposes on customers an obligation to install conformity-related updates within a reasonable time.

As a buyer, you bear full financial and legal responsibility for Duties, Taxes, import compliance, and export control law — Ledger and Global-e accept no liability for those obligations. If you fail to pay Duties and Taxes without reasonable reason and liability shifts to Ledger or a carrier, Ledger may deduct those amounts from any refund owed to you. On product security, you must keep your 24-word recovery phrase secret at all times and enter it only on your Ledger device; Ledger holds no backup copy, so losing it means losing access to your crypto assets permanently. If Ledger issues a security or conformity update, you must install it within a reasonable time using Ledger's instructions.