Captured before automated identity checks (Oct 14, 2026): accurate as of its capture on Apr 19, 2026; our capture on Oct 15, 2026 found the same text, but its identity was not checked by them.
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“YOU ARE RESPONSIBLE FOR ASSURING THAT THE PRODUCT CAN BE LAWFULLY IMPORTED INTO THE DESTINATION, AND YOU THEREFORE NEED TO COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, CERTIFICATIONS AND RULES...”
“these conditions do not exclude or limit the liability of Global-e (their subsidiaries and affiliates, including suppliers) for death or personal injury, fraud, fraudulent misrepresentation, gross negligence or wilful misconduct.”
“YOU AGREE TO COMPLY WITH APPLICABLE RULES PERTAINING TO EXPORT CONTROL AND SANCTIONS LAWS OF THE APPLICABLE GOVERNMENTAL AUTHORITY HAVING JURISDICTION (SUCH AS EMBARGOES IMPOSED ON SPECIFIC COUNTRIES...”
“you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and Ledger will have no responsibility or liability in connection with the foregoing.”
“if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party (including Ledger), the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.”
“DECLINES ALL LIABILITY FOR LOSS OF PROFITS, PROCEEDS, INCOME, VALUE OR DATA, OR COMPENSATION FOR INDIRECT DAMAGES.”
These terms govern what you agree to when you buy a Ledger product: you are personally responsible for any import taxes, duties, and compliance with customs or sanctions laws in your country, and Ledger will not help or cover you if those go wrong. Ledger can cancel your order at its sole discretion if it flags as suspicious. On the security side, Ledger will never ask for your 24-word recovery phrase, does not store a copy of it, and you must keep it secret and only enter it on your Ledger device.
Ledger's Terms of Sale establish the conditions under which buyers may purchase Ledger hardware products, placing substantive compliance, financial, and security obligations on the customer. Buyers bear full responsibility for import compliance, applicable Duties and Taxes, and adherence to export control and sanctions laws — including a certification not to transfer goods to or for use in Russia or Belarus — with Ledger and Global-e disclaiming all related liability. Ledger excludes liability for loss of profits, income, data, and indirect damages, while preserving Global-e's and its affiliates' liability for death, personal injury, fraud, fraudulent misrepresentation, gross negligence, and wilful misconduct. Ledger retains sole discretion to decline or cancel orders that fail fraud and regulatory checks, are abnormal, or are suspect, and imposes on customers an obligation to install conformity-related updates within a reasonable time.
As a buyer, you bear full financial and legal responsibility for Duties, Taxes, import compliance, and export control law — Ledger and Global-e accept no liability for those obligations. If you fail to pay Duties and Taxes without reasonable reason and liability shifts to Ledger or a carrier, Ledger may deduct those amounts from any refund owed to you. On product security, you must keep your 24-word recovery phrase secret at all times and enter it only on your Ledger device; Ledger holds no backup copy, so losing it means losing access to your crypto assets permanently. If Ledger issues a security or conformity update, you must install it within a reasonable time using Ledger's instructions.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“YOU ARE RESPONSIBLE FOR ASSURING THAT THE PRODUCT CAN BE LAWFULLY IMPORTED INTO THE DESTINATION, AND YOU THEREFORE NEED TO COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, CERTIFICATIONS AND RULES...”
“these conditions do not exclude or limit the liability of Global-e (their subsidiaries and affiliates, including suppliers) for death or personal injury, fraud, fraudulent misrepresentation, gross negligence or wilful misconduct.”
“YOU AGREE TO COMPLY WITH APPLICABLE RULES PERTAINING TO EXPORT CONTROL AND SANCTIONS LAWS OF THE APPLICABLE GOVERNMENTAL AUTHORITY HAVING JURISDICTION (SUCH AS EMBARGOES IMPOSED ON SPECIFIC COUNTRIES...”
“you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and Ledger will have no responsibility or liability in connection with the foregoing.”
“if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party (including Ledger), the amount of such Duties and Taxes may be deducted from any refund …”
“DECLINES ALL LIABILITY FOR LOSS OF PROFITS, PROCEEDS, INCOME, VALUE OR DATA, OR COMPENSATION FOR INDIRECT DAMAGES.”
“Ledger will never ask for your 24 words. Never enter your 24 words anywhere other than on your Ledger Product.”
“If an update is required to keep your item in conformity (e.g. a security update), you must install it within a reasonable time using the instructions provided by Ledger.”
“For security reasons, Ledger does not hold any backup copies of your 24 words; You may no longer be able to access your crypto assets – permanently”
“you hereby certify that you shall not sell, export or re-export, directly or indirectly, to the Russian Federation or Belarus or for use in the Russian Federation or Belarus any goods supplied under or in connection with this Agreement...”
“Your recovery phrase is a key component of the security system for the sensitive content stored on your Ledger Product. It must be kept secret at all times.”
“we may, in our sole discretion, decline or cancel (in full or in part), any Orders which did not successfully pass the above mentioned fraud and regulatory checks, any abnormal Orders, any Orders which are susp...”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
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