Provision record
Klaviyo · Klaviyo Terms of Service · View original document ↗

Customer acknowledges downtime without liability

Medium severity Explicitdocumentlanguage Common · 291 of 352 platforms
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This analysis describes what Klaviyo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

ActiveCampaign Medium

If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.

Leonardo AI Medium

A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...

Netflix Medium

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer acknowledges that access to and use of the Services may be suspended for the duration of any scheduled or unscheduled downtime or unavailability of any portion or all of the Services for any reason...

Excerpt from Klaviyo's Terms of Service

Provision details

Document information
Document
Klaviyo Terms of Service
Entity
Klaviyo
Document last updated
May 20, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-064903
Document ID
CA-D-00892
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7232f68179f08825992346d17ca9ccf81b84fa4c4e724bec418b0811d8185b37
Analysis generated
May 20, 2026 13:56 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Klaviyo
Document: Klaviyo Terms of Service
Record ID: CA-P-064903
Captured: 2026-05-20 13:56:37 UTC
SHA-256: 7232f68179f08825…
URL: https://conductatlas.com/platform/klaviyo/klaviyo-terms-of-service/provision/CA-P-064903/customer-acknowledges-downtime-without-liability/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Klaviyo's Customer acknowledges downtime without liability clause do?

The clause states: “Customer acknowledges that access to and use of the Services may be suspended for the duration of any scheduled or unscheduled downtime or unavailability of any portion or all of the Services for any reason...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 291 platforms. See the full comparison.

Is ConductAtlas affiliated with Klaviyo?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Klaviyo.