“KLAVIYO'S TOTAL, CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE AGREEMENT... WILL BE LIMITED TO THE TOTAL AMOUNT PAID BY CUSTOMER UNDER THIS AGREEMENT IN THE SIX (6) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY.”
This analysis describes what Klaviyo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The six-month lookback cap means that regardless of the severity or number of claims, Klaviyo's maximum financial exposure is tightly bounded by a relatively short payment period.
Interpretive note: The excerpt includes an ellipsis, indicating possible intervening language that is not captured here and could affect the scope or conditions of the cap.
No matter what claims arise, the customer can recover from Klaviyo no more than the fees paid in the six months preceding the first triggering event.
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"KLAVIYO'S TOTAL, CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE AGREEMENT... WILL BE LIMITED TO THE TOTAL AMOUNT PAID BY CUSTOMER UNDER THIS AGREEMENT IN THE SIX (6) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY.Excerpt from Klaviyo's Terms of Service
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The six-month lookback cap means that regardless of the severity or number of claims, Klaviyo's maximum financial exposure is tightly bounded by a relatively short payment period.
No matter what claims arise, the customer can recover from Klaviyo no more than the fees paid in the six months preceding the first triggering event.
ConductAtlas has identified this type of provision across 280 platforms. See the full comparison.
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