Instacart Terms of Service

This document governs customer access to and use of Instacart's services in the United States and Canada, covering websites, mobile apps, APIs, embedded partner experiences, and AI or agentic features, on the legal basis of contractual acceptance through use. The agreement states that U.S. residents are subject to binding individual arbitration with a class action and jury trial waiver for unresolved disputes, requires a 60-day informal dispute resolution process before any legal proceedings, and authorizes Instacart to collect and use customer content and data including for AI training purposes under a broad license grant. The terms authorize Instacart to modify fees, apply service fees, delivery fees, and tip structures, and reserve the right to suspend or terminate accounts at Instacart's discretion; the broad IP license over user-submitted content, the AI training permission, and the scope of the limitation of liability clause (capping damages at the greater of fees paid in the past twelve months or $100) are operationally distinct provisions that compliance teams may want to evaluate under applicable law. The document engages CCPA and Canadian provincial privacy frameworks given its explicit U.S. and Canada scope, FTC consumer protection standards regarding fee disclosures and subscription auto-renewal, and state-level arbitration enforceability rules, particularly in California where arbitration agreements face heightened judicial scrutiny; the alcohol delivery provisions also implicate state alcohol beverage control regulations.