Instacart Terms of Service

This document sets the rules for using Instacart, including how disputes are handled and what Instacart owes you if something goes wrong. Most importantly, U.S. users are required to resolve disputes through binding arbitration rather than court, and you have only 30 days from first accepting the Terms to opt out by email. Instacart's financial liability to you is capped at the greater of $100 or what you have paid, regardless of the issue.

Instacart's Terms of Service establish the substantive rights and obligations governing use of its platform, including a mandatory binding arbitration requirement for U.S. residents with a 30-day opt-out window, a class and representative action waiver, and a pre-arbitration 60-day informal resolution period. The document caps Instacart's and its partners' aggregate liability at the greater of $100 or amounts paid and excludes indirect, incidental, special, punitive, exemplary, consequential, and physical-injury damages. Users are prohibited from using the Services or any derived data or content for AI/ML development activities and from enabling Automated Systems to access the Services without Instacart's express authorization. Additional provisions govern Instacart+ automatic renewal and billing, age-restricted delivery logistics, user indemnification of Instacart and Retailers for conduct-related losses, and a release of claims arising from Unattended Delivery.

As an Instacart user, your ability to sue in court or join a class action is effectively replaced by mandatory binding arbitration for nearly all disputes, and you can only sue or arbitrate on an individual basis. If something goes wrong, the most you can recover from Instacart and its partners is the greater of $100 or what you have paid, with no recovery for indirect, consequential, or physical-injury damages. You are also responsible for indemnifying Instacart and Retailers for losses arising from your own conduct, and you release all claims related to Unattended Delivery to the maximum extent permitted by law. If you want to preserve your right to go to court, you must email arbitration-opt-out@instacart.com within 30 days of first accepting the Terms.