This analysis describes what Instacart's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause removes access to court proceedings for the vast majority of disputes U.S. residents may have with Instacart, making binding arbitration the required dispute resolution mechanism.
Interpretive note: The 'narrow circumstances' exception is referenced but not defined in the quoted excerpt. The substance of those exceptions cannot be stated from the quoted language alone.
Instacart rewrote its entire Terms of Service, adding 367 new sentences including sections on AI-powered services, updated arbitration procedures, and revised data handling practices. The restructuring makes it harder to compare what changed because the entire document was reorganized.
View change record →U.S. resident readers are required to resolve disputes with Instacart through binding, final arbitration rather than in court, except in narrow circumstances.
How other platforms handle this
This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and permitted assigns...
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
in the event that there are 100 or more individual Requests of a similar nature filed against Chegg by or with the assistance of the same law firm...within a 30 day period...the AAA (1) will administer the arbitration demands in batches of 100 Requests per batch...
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"FOR U.S. RESIDENTS, EXCEPT IN NARROW CIRCUMSTANCES, ALL DISPUTES BETWEEN YOU AND INSTACART NOT RESOLVED INFORMALLY ARE SUBJECT TO THE ARBITRATION AGREEMENT OF SECTION 7, WHICH REQUIRES BINDING, FINAL ARBITRATION...— Excerpt from Instacart's Instacart Terms of Service
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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The clause removes access to court proceedings for the vast majority of disputes U.S. residents may have with Instacart, making binding arbitration the required dispute resolution mechanism.
U.S. resident readers are required to resolve disputes with Instacart through binding, final arbitration rather than in court, except in narrow circumstances.
ConductAtlas has identified this type of provision across 207 platforms. See the full comparison.
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