This analysis describes what Instacart's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Instacart rewrote its entire Terms of Service, adding 367 new sentences including sections on AI-powered services, updated arbitration procedures, and revised data handling practices. The restructuring makes it harder to compare what changed because the entire document was reorganized.
View change record →How other platforms handle this
If you have paid Subscription Fees upfront, you will be issued a pro-rata refund based on the portion of the Subscription Period remaining.
The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.
you will not be entitled to receive a prorated refund of any portion of the subscription fee paid for the then-current subscription period unless otherwise stated in these Terms of Use or required by applicable law.
"Once a shopper has started shopping your order or delivery has started, you may not be able to cancel or reschedule. If we are able to accommodate your request...you may be charged a fee...Excerpt from Instacart's Terms of Service
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The clause states: “Once a shopper has started shopping your order or delivery has started, you may not be able to cancel or reschedule. If we are able to accommodate your request...you may be charged a fee...”
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Instacart.