This analysis describes what Grubhub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish a new rewards program allowing users to earn Grubhub credits by making in-store purchases with linked credit cards at participating merchants. To participate, users must link an eligible card, select an offer in the Grubhub app before visiting the merchant, and use that linked card to complete a qualifying purchase. Credits earned expire 30 days after being applied to the account and can only be redeemed for future Grubhub orders on grubhub.com, seamless.com, or the Grubhub or Seamless app; they have no cash value and cannot be exchanged, transferred, or redeemed for cash. You can opt out of the program and remove your enrolled card at any time by visiting your Account, clicking on 'The Drop,' and selecting 'Manage' next to 'Linked Cards.'
View change record →How other platforms handle this
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"in the event 100 or more similar arbitration demands presented by or with the assistance or coordination of the same law firm or organization are submitted to AAA or another arbitration provider (if AAA is unavailable) against Grubhub, the arbitration provider shall (i) administer the arbitration demands in batches of 100 demands per batch...Excerpt from Grubhub's Terms of Use
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The clause states: “in the event 100 or more similar arbitration demands presented by or with the assistance or coordination of the same law firm or organization are submitted to AAA or another arbitration provider (if AAA is unavailable) against Grubhub, the arbitration provider shall (i) administer the arbitration demands in batches of …”
ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.
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