This analysis describes what Grubhub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who do not provide timely notice of a claim within one year permanently lose the ability to pursue that claim against Grubhub.
The updated terms establish a new rewards program allowing users to earn Grubhub credits by making in-store purchases with linked credit cards at participating merchants. To participate, users must link an eligible card, select an offer in the Grubhub app before visiting the merchant, and use that linked card to complete a qualifying purchase. Credits earned expire 30 days after being applied to the account and can only be redeemed for future Grubhub orders on grubhub.com, seamless.com, or the Grubhub or Seamless app; they have no cash value and cannot be exchanged, transferred, or redeemed for cash. You can opt out of the program and remove your enrolled card at any time by visiting your Account, clicking on 'The Drop,' and selecting 'Manage' next to 'Linked Cards.'
View change record →Users must act within one year of a claim arising to preserve their rights; missing that deadline results in a permanent, irrecoverable loss of the claim.
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Except as provided in the dispute resolution section above, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of San Francisco, California.
The Agreement is governed by the laws of the State of California, excluding conflicts of law provisions.
Our Websites are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdictions of any state, country, or territory outside the United States.
"you must provide notice to Grubhub, pursuant to the procedures in the "Dispute Resolution" section below, of any claim within one year of its accrual, or your claim will be waived and barred.Excerpt from Grubhub's Terms of Use
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Users who do not provide timely notice of a claim within one year permanently lose the ability to pursue that claim against Grubhub.
Users must act within one year of a claim arising to preserve their rights; missing that deadline results in a permanent, irrecoverable loss of the claim.
ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.
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