Provision record
eBay · eBay User Agreement · View original document ↗

eBay deducts return shipping label cost from buyer refund

Common · 172 of 343 platforms
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This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

High May 27, 2026

The updated terms establish mandatory arbitration for all disputes unless users opt out in accordance with section 19.B.9. Under the revised agreement, users waive the right to pursue claims in court or before a jury, and may only pursue claims on an individual basis, not as part of a class action. The agreement also expands eBay's authority to limit, suspend, or terminate accounts in its sole discretion if it believes users are violating the terms or abusing the platform. You can opt out of arbitration by following the procedure described in section 19.B.9.

View change record →

How other platforms handle this

Gumroad

the Buyer will not be eligible for a prorated refund of any portion of the Subscription price paid for the then-current Subscription Period.

OpenAI

We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

Anyscale

In the event of any such termination, Anyscale will refund to Customer a pro-rata portion of the Fees that have been prepaid but unused for the applicable Platform Services.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
By choosing to use an eBay-generated shipping label, you (as a buyer) agree that eBay may deduct the cost of the shipping label from the refund owed to you.

Excerpt from eBay's User Agreement

Provision details

Document information
Document
eBay User Agreement
Entity
eBay
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-006699, captured Sept. 11, 2026
Record ID
CA-P-035255
Document ID
CA-D-000255
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006699)
8916274fda0c448ea5858400813158507b2388cc61ae2748893dbbe752105bf7
Analysis generated
May 21, 2026 03:03 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006699, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007662, captured Oct. 17, 2026; this clause has not been re-checked against it.
Citation Record
Entity: eBay
Document: eBay User Agreement
Record ID: CA-P-035255
Version: CA-V-006699
Captured: 2026-09-11 00:42:07 UTC
SHA-256: 8916274fda0c448e…
URL: https://conductatlas.com/platform/ebay/ebay-user-agreement/provision/CA-P-035255/ebay-deducts-return-shipping-label-cost-from-buyer-refund/
Accessed: Nov. 1, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does eBay's eBay deducts return shipping label cost from buyer refund clause do?

The clause states: “By choosing to use an eBay-generated shipping label, you (as a buyer) agree that eBay may deduct the cost of the shipping label from the refund owed to you.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.

Is ConductAtlas affiliated with eBay?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by eBay.