eBay updated its User Agreement effective June 28, 2026, adding approximately 293 new sentences and removing 273 existing sentences, representing a substantial rewrite of the terms. The updated agreement explicitly clarifies the scope of incorporated policies, identifies the specific eBay entity contracting with users by jurisdiction, and emphasizes key provisions governing dispute resolution and mandatory arbitration. The change also adds a requirement that users accept all incorporated policies and terms, and includes a specific notice drawing attention to arbitration and class action waiver provisions.
The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.
The updated agreement restructures how eBay's policies bind users by explicitly incorporating external policies into the core User Agreement, clarifies which eBay legal entity users contract with by jurisdiction, and emphasizes mandatory arbitration and class action waiver provisions. This materialization of dispute resolution and policy incorporation provisions in the main agreement makes the terms more prominent and may affect users' understanding of their rights and obligations.
→ Review the updated User Agreement effective June 28, 2026, and identify all incorporated policies and additional terms now binding on your use of eBay Services.
→ Locate section 19.B.9 in the full agreement to understand the mechanism and any deadline or procedural requirements for opting out of mandatory arbitration if you wish to preserve access to courts or class action rights.
→ The updated User Agreement will apply as written upon the effective date of June 28, 2026, and continued use of eBay Services constitutes acceptance of all incorporated policies and mandatory arbitration provisions.
→ Disputes with eBay will be resolved through binding individual arbitration rather than in court, and class action lawsuits will not be available, unless you affirmatively opt out by following the procedures in section 19.B.9 before the opt-out deadline.
Mobile Application Terms of Use, all policies, and additional terms posted on eBay's sites and applications are now explicitly incorporated into and made binding conditions of the User Agreement.
Updated agreement identifies which eBay legal entity users contract with based on residency (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, eBay Canada Limited for Canada, eBay Singapore Services Private Limited for India, eBay Marketplaces GmbH for other countries).
Agreement highlights that mandatory binding arbitration applies to disputes with eBay or related third parties unless user opts out per section 19.B.9, and includes waiver of class action rights.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
By using eBay, you are accepting not just the main User Agreement but also all other policies and terms that eBay incorporates into it.
Additional eBay terms and policies that were previously separate are now formally part of your binding agreement with eBay.
+ 1 more obligation changes. Full breakdown available with Monitor.
Track changes →eBay substantially rewrote its User Agreement, adding 293 sentences and removing 273 sentences, effective June 28, 2026. The change incorporates additional policies and terms into the binding agreement by reference, clarifies the contracting entity by jurisdiction, and emphasizes mandatory arbitration with a class action waiver, unless users opt out. Organizations using eBay to serve customers should assess whether their vendor management, customer communication, or dispute resolution procedures require updates to reflect eBay's dispute resolution requirements and policy incorporation structure. No specific regulatory framework violation appears evident from the change description, but the incorporation of external policies by reference may create practical challenges in tracking all binding obligations and communicating them clearly to end users.
FTC Act (unfair or deceptive practices standards), GDPR (if EU users are subject to mandatory arbitration that limits data subject rights), potentially state consumer protection laws and arbitration statutes in jurisdictions where eBay operates (enforceability of arbitration clauses and class action waivers varies by jurisdiction and applicable law).
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Monitor: regulatory citations + obligations. Compliance: full compliance memo.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002387.
This new provision significantly restricts users' legal rights by imposing a two-year statute of limitations that overrides state law, potentially barring valid claims.
This new provision explicitly codifies age restrictions and parental consent requirements, providing clearer legal protection regarding minor user access.
The removal of a standalone unilateral modification provision suggests this language may have been incorporated into other provisions like Fees and Taxes or Account Suspension language.
Two separate provisions (Mandatory Arbitration Clause and Class Action Waiver) were consolidated into a single unified provision with explicit opt-out language added.
The Broad Content License Grant was renamed and now includes explicit language about sublicensability through multiple tiers and expanded uses including 'expansion' of services.
The provision now includes explicit language about pooling funds with other users and proactive holds based on anticipated buyer disputes or chargebacks.
The provision was expanded to explicitly state eBay's discretionary right to suspend or discontinue services and fees, adding stronger unilateral modification language.
The provision was renamed from separate Limitation of Liability to Disclaimer of Warranties and Limitation of Liability, now combining both concepts into one comprehensive disclaimer.
The indemnification provision now explicitly includes eBay Authenticate service usage as a trigger for indemnification obligations.
The provision severity was downgraded from high to medium and now includes explicit language about canceling unconfirmed or inactive accounts.
The provision severity was downgraded from high to medium, and now explicitly mentions AI tools and broadens the scope of harmful content detection beyond just policy violations.
Cross-platform context
See how other platforms handle similar provisions across the ConductAtlas archive.
See the full side-by-side comparison of every sentence added, removed, and modified.
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