This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated privacy statement discloses that DocuSign collects marketing contact data from third-party sources, specifically from data provider Clay, which may include professional details such as job title, employer, and location. This data is used to support sales and marketing efforts. The policy also clarifies that individuals who opt out of email marketing will have minimum data retained to honor that request. These disclosures make explicit a practice that was previously not clearly described in the privacy statement.
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We may take reasonable steps to verify your identity before responding to your request, which may include verifying your name, email address, and other information regarding your use of our services...
We will verify your identity first before we can fulfill your request. We will respond to your request within the timeframe as required or permitted by the local laws.
"If you make a request to exercise the rights referenced above, we will require you to provide certain information for identity verification purposes.Excerpt from DocuSign's Privacy Statement
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “If you make a request to exercise the rights referenced above, we will require you to provide certain information for identity verification purposes.”
ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.
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