Provision record
DocuSign · DocuSign Privacy Statement · View original document ↗

Chat Transcript Retention by Docusign

Common · 286 of 343 platforms
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This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium May 21, 2026

The updated privacy statement discloses that DocuSign collects marketing contact data from third-party sources, specifically from data provider Clay, which may include professional details such as job title, employer, and location. This data is used to support sales and marketing efforts. The policy also clarifies that individuals who opt out of email marketing will have minimum data retained to honor that request. These disclosures make explicit a practice that was previously not clearly described in the privacy statement.

View change record →

How other platforms handle this

Target

Chat functionality allows our Guest Relations specialists to see what a Guest is typing before hitting the send button. This allows for quicker response time as our specialists anticipate questions.

Kling AI

Where features are available, you may choose to browse certain content in the platform without logging in an account or registering, in which case we may still collect certain Data, including the content you browse, IP address,your interactions with the platform,and associated your device informatio...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If you use any of our chat features we may use to communicate with you, we may collect personal information you voluntarily provide during your interactions...and retain a transcript of your chats for the purposes set forth in this Notice.

Excerpt from DocuSign's Privacy Statement

Provision details

Document information
Document
DocuSign Privacy Statement
Entity
DocuSign
Date stated by the document
Oct. 9, 2025
As printed in DocuSign’s text (version CA-V-002818), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-002818, captured May 21, 2026
Record ID
CA-P-031374
Document ID
CA-D-000198
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-002818)
cecb7b679a86e4c8688c4a253f996bc2ee16b5a36bc2cb3e435dadd6364b7ad3
Analysis generated
July 9, 2026 06:43 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-002818, captured May 21, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: DocuSign
Document: DocuSign Privacy Statement
Record ID: CA-P-031374
Version: CA-V-002818
Captured: 2026-05-21 00:21:55 UTC
SHA-256: cecb7b679a86e4c8…
URL: https://conductatlas.com/platform/docusign/docusign-privacy-statement/provision/CA-P-031374/chat-transcript-retention-by-docusign/
Accessed: Nov. 5, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

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Frequently Asked Questions

What does DocuSign's Chat Transcript Retention by Docusign clause do?

The clause states: “If you use any of our chat features we may use to communicate with you, we may collect personal information you voluntarily provide during your interactions...and retain a transcript of your chats for the purposes set forth in this Notice.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.

Is ConductAtlas affiliated with DocuSign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.