This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Access to certain Service functionalities is conditionally linked to the provision of personal information, meaning withholding data carries a practical cost to usability.
Interpretive note: Both the personal information required and the functionalities affected are unspecified in the excerpt; 'certain' and 'some' are preserved as qualifiers in the canonical claim.
The updated privacy statement discloses that DocuSign collects marketing contact data from third-party sources, specifically from data provider Clay, which may include professional details such as job title, employer, and location. This data is used to support sales and marketing efforts. The policy also clarifies that individuals who opt out of email marketing will have minimum data retained to honor that request. These disclosures make explicit a practice that was previously not clearly described in the privacy statement.
View change record →If you choose not to provide certain personal information, some functionalities of DocuSign's Services may be unavailable to you.
How other platforms handle this
If you choose not to provide information, we may not be able to provide you with requested products, services or information.
We use industry standard technical and organizational measures to secure the information we store.
We will endeavor to ensure that, by default, we only collect and process your Data needed to provide you access to the Platform and our Services...This means that we will neither publish nor share your Data by default.
"if you do not provide us with certain personal information, you may not be able to use some functionalities of our Services.Excerpt from DocuSign's Privacy Statement
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Access to certain Service functionalities is conditionally linked to the provision of personal information, meaning withholding data carries a practical cost to usability.
If you choose not to provide certain personal information, some functionalities of DocuSign's Services may be unavailable to you.
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