This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated privacy statement discloses that DocuSign collects marketing contact data from third-party sources, specifically from data provider Clay, which may include professional details such as job title, employer, and location. This data is used to support sales and marketing efforts. The policy also clarifies that individuals who opt out of email marketing will have minimum data retained to honor that request. These disclosures make explicit a practice that was previously not clearly described in the privacy statement.
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In certain states, you can designate an authorized agent to make a rights request on your behalf. You or the agent must provide written authorization acceptable to us.
Before accepting a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded...If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate...
"we will take steps to verify both the identity of the consumer seeking to exercise their rights...and to verify that the consumer's agent has been authorized by them to make a request on their behalf by requesting a signed written authorization...Excerpt from DocuSign's Privacy Statement
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “we will take steps to verify both the identity of the consumer seeking to exercise their rights...and to verify that the consumer's agent has been authorized by them to make a request on their behalf by requesting a signed written authorization...”
ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.
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