This analysis describes what Coursera's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy discloses that Coursera collects business contact data (name, job title, company, business email, business phone) from third-party commercial sources, employers, and public sources for marketing purposes. The policy also clarifies that voice-enabled messaging features may record and transcribe audio inputs into text. Additionally, the policy now authorizes marketing of Coursera affiliate products (including Udemy) to existing and prospective customers, content providers, partners, and instructors. You can opt out of marketing communications by using the unsubscribe mechanism in any marketing email or by changing your email preferences in your account settings.
View change record →The updated privacy notice now explicitly discloses that voice-enabled features on the platform transcribe audio inputs into text, and that users should not include unnecessary personal data or sensitive information in free-text or voice communications. The revised terms also clarify that personal data may be shared with Coursera's affiliates and subsidiaries in addition to third-party partners, and that voice and text communications are processed for service delivery and personalization purposes. You can review the updated privacy notice to understand which voice features are available and adjust your communication practices accordingly.
View change record →How other platforms handle this
In the event you still have unresolved concerns, you also have the right to lodge a complaint with a supervisory authority, in particular to the data protection authority in the country of your habitual residence or place of work.
If the EU or UK General Data Protection Regulation applies to our processing of your personal data, you have the right to lodge a complaint in the Member State of the European Union of your habitual residence, place of work, or the alleged violation of the GDPR.
"If you reside or are located in the EEA, UK, Switzerland, or other region that offers similar protections, you may also make a complaint to your local supervisory body for data protection matters...or seek a remedy through local courts if you believe that your rights have been breached.Excerpt from Coursera's Privacy Notice
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “If you reside or are located in the EEA, UK, Switzerland, or other region that offers similar protections, you may also make a complaint to your local supervisory body for data protection matters...or seek a remedy through local courts if you believe that your rights have been breached.”
ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.
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