This analysis describes what Coursera's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users enrolled in for-credit programs may be unable to exercise a standard account-deletion right, limiting their control over their personal data while enrolled.
Interpretive note: The clause uses 'may be disabled' and 'particularly those who are enrolled,' indicating this is not an absolute rule applied to all for-credit learners. The qualifier 'may' and 'particularly' are preserved in the canonical claim.
The updated policy discloses that Coursera collects business contact data (name, job title, company, business email, business phone) from third-party commercial sources, employers, and public sources for marketing purposes. The policy also clarifies that voice-enabled messaging features may record and transcribe audio inputs into text. Additionally, the policy now authorizes marketing of Coursera affiliate products (including Udemy) to existing and prospective customers, content providers, partners, and instructors. You can opt out of marketing communications by using the unsubscribe mechanism in any marketing email or by changing your email preferences in your account settings.
View change record →The updated privacy notice now explicitly discloses that voice-enabled features on the platform transcribe audio inputs into text, and that users should not include unnecessary personal data or sensitive information in free-text or voice communications. The revised terms also clarify that personal data may be shared with Coursera's affiliates and subsidiaries in addition to third-party partners, and that voice and text communications are processed for service delivery and personalization purposes. You can review the updated privacy notice to understand which voice features are available and adjust your communication practices accordingly.
View change record →If you are enrolled in a for-credit offering, Coursera may block you from deleting your account.
How other platforms handle this
If you do not maintain such information, or Ro has reasonable grounds to suspect as much, Ro has the right to suspend or terminate your account and your use of the Services.
When You register for an account, You agree to provide true, accurate, current and complete information and to keep Your account up to date.
You should notify us of any unauthorized use of your password or account.
"The ability to delete an account may be disabled for some users, particularly those who are enrolled in for-credit offerings such as degrees, certificate programs, and other similar offerings.Excerpt from Coursera's Privacy Notice
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Users enrolled in for-credit programs may be unable to exercise a standard account-deletion right, limiting their control over their personal data while enrolled.
If you are enrolled in a for-credit offering, Coursera may block you from deleting your account.
ConductAtlas has identified this type of provision across 258 platforms. See the full comparison.
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