This analysis describes what Coursera's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Deletion is permanent and includes certificates and certifications, meaning users lose proof of their learning achievements held on Coursera's platform.
The updated policy discloses that Coursera collects business contact data (name, job title, company, business email, business phone) from third-party commercial sources, employers, and public sources for marketing purposes. The policy also clarifies that voice-enabled messaging features may record and transcribe audio inputs into text. Additionally, the policy now authorizes marketing of Coursera affiliate products (including Udemy) to existing and prospective customers, content providers, partners, and instructors. You can opt out of marketing communications by using the unsubscribe mechanism in any marketing email or by changing your email preferences in your account settings.
View change record →The updated privacy notice now explicitly discloses that voice-enabled features on the platform transcribe audio inputs into text, and that users should not include unnecessary personal data or sensitive information in free-text or voice communications. The revised terms also clarify that personal data may be shared with Coursera's affiliates and subsidiaries in addition to third-party partners, and that voice and text communications are processed for service delivery and personalization purposes. You can review the updated privacy notice to understand which voice features are available and adjust your communication practices accordingly.
View change record →Requesting deletion of your Personal Data will result in Coursera permanently removing your learner profile, course history, and all certificates or certifications issued to you through the platform.
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"If you request deletion of your Personal Data, we will delete the Personal Data associated with that account, including your learner profile, course history, and any certificates or certifications issued through our platform.Excerpt from Coursera's Privacy Notice
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Deletion is permanent and includes certificates and certifications, meaning users lose proof of their learning achievements held on Coursera's platform.
Requesting deletion of your Personal Data will result in Coursera permanently removing your learner profile, course history, and all certificates or certifications issued to you through the platform.
ConductAtlas has identified this type of provision across 270 platforms. See the full comparison.
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