You agree to protect and compensate Comcast for any legal claims or costs that arise from your use of the service or violation of the agreement.
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The indemnification clause establishes a financial obligation structure whereby subscribers assume legal defense costs and liability exposure for claims connected to their account conduct, service usage, or regulatory compliance failures, shifting certain defense burdens to the subscriber rather than Comcast.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →Removal of indemnification provision eliminates a major customer liability exposure where subscribers would have agreed to defend and hold harmless Comcast from third-party claims.
View full change record →This provision places significant legal and financial exposure on you if your use of Xfinity services leads to third-party claims against Comcast, including legal fees.
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Any access to or use of the Services or goods through your account by others, including your spouse, dependents, Recipients, and any access by AI Agents you enable or that operate on your behalf...
You agree that the provisions in this section will survive any termination of your Account, the Agreement and/or your access to the Services.
These indemnity obligations shall survive any expiration or termination of your relationship with Chegg.
"YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US AND EACH RELEASED ENTITY HARMLESS FROM AND AGAINST ANY DAMAGES, LOSSES, OR EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS' FEES AND COSTS) INCURRED IN CONNECTION WITH ANY CLAIMS, SUITS, JUDGMENTS, AND CAUSES OF ACTION ARISING OUT OF (a) YOUR USE OF THE SERVICES OR THE CUSTOMER EQUIPMENT; (b) YOUR ACTUAL OR ALLEGED VIOLATION OF APPLICABLE LAW; (c) YOUR FAILURE TO NOTIFY US OF A CHANGE IN OR THE INACCURACY OF THE INFORMATION YOU PROVIDED (INCLUDING, FOR EXAMPLE, CLAIMS UNDER THE TELEPHONE CONSUMER PROTECTION ACT AND RELATED REGULATIONS); AND (d) YOUR BREACH OF THIS AGREEMENT OR ANY APPLICABLE POLICIES.Excerpt from Comcast's Terms of Service
Broad consumer indemnification clauses create potential consumer liability exposure that compliance and legal teams should flag, particularly in B2C contracts where such provisions may be unconscionable under applicable state law.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
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The indemnification clause establishes a financial obligation structure whereby subscribers assume legal defense costs and liability exposure for claims connected to their account conduct, service usage, or regulatory compliance failures, shifting certain defense burdens to the subscriber rather than Comcast.
This provision places significant legal and financial exposure on you if your use of Xfinity services leads to third-party claims against Comcast, including legal fees.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
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