Comcast limits its financial responsibility for problems caused by its services to a maximum of what you paid in the three months before the issue, and it is not responsible for indirect losses like lost business or profits.
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If Comcast's service failure causes you significant financial harm, such as lost work, damaged data, or business interruption, the agreement limits your financial recovery to a maximum of three months of service fees, which may be far less than the actual harm suffered.
Interpretive note: Enforceability of the consequential damages exclusion and three-month liability cap may vary by jurisdiction and by service type, particularly for safety-critical services like home security monitoring.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →Severity reduced from high to medium and now includes specific monetary cap (three months of payments) and explicit enumeration of excluded damages categories.
View full change record →This clause caps the amount subscribers can recover from Comcast for any claim at three months of service fees and excludes recovery for indirect or consequential losses, which could significantly limit compensation available for serious service outages or failures.
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The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"IN NO EVENT SHALL COMCAST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SUPPLIERS OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, EVEN IF COMCAST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMCAST'S LIABILITY TO YOU EXCEED THE AMOUNTS PAID BY YOU TO COMCAST IN THE THREE MONTHS PRECEDING THE CLAIM.Excerpt from Comcast's Terms of Service
REGULATORY LANDSCAPE: Limitation of liability clauses in consumer contracts are generally enforceable under the common law of most U.S.
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If Comcast's service failure causes you significant financial harm, such as lost work, damaged data, or business interruption, the agreement limits your financial recovery to a maximum of three months of service fees, which may be far less than the actual harm suffered.
This clause caps the amount subscribers can recover from Comcast for any claim at three months of service fees and excludes recovery for indirect or consequential losses, which could significantly limit compensation available for serious service outages or failures.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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