Pennsylvania law governs this agreement, and any court proceedings (if not arbitrated) must be filed in Philadelphia, Pennsylvania, regardless of where you live.
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If a dispute is not resolved through arbitration, the agreement requires you to pursue it in courts located in Philadelphia, Pennsylvania, which could be a practical barrier for subscribers located in other states.
Interpretive note: Enforceability of the Pennsylvania forum selection clause for non-Pennsylvania residents may be limited by applicable state consumer protection laws; the practical effect of this clause is reduced by the mandatory arbitration provision for most consumer disputes.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →Previous version was a bare provision name with medium severity; current version specifies Pennsylvania law, Philadelphia courts, and explicitly subjects court jurisdiction to arbitration primacy, with severity reduced to low.
View full change record →Subscribers outside Pennsylvania who have a court-eligible dispute with Comcast would need to litigate in Philadelphia courts under Pennsylvania law, which could make pursuing smaller claims practically and financially difficult.
How other platforms handle this
In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.
For any claims that are not subject to arbitration...U.S. Residents: Delaware law; venue exclusively in the state or federal courts in New Castle County, Delaware
These Terms are governed by the laws of the State of California and the United States without regard to conflicts of laws provisions
"This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to conflict of laws principles. To the extent that any action proceeds in court rather than arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Philadelphia, Pennsylvania.Excerpt from Comcast's Terms of Service
REGULATORY LANDSCAPE: Forum selection clauses in consumer contracts are enforceable under federal and most state law but are subject to challenge where they are found to be unreasonably burdensome or contrary to strong state public …
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If a dispute is not resolved through arbitration, the agreement requires you to pursue it in courts located in Philadelphia, Pennsylvania, which could be a practical barrier for subscribers located in other states.
Subscribers outside Pennsylvania who have a court-eligible dispute with Comcast would need to litigate in Philadelphia courts under Pennsylvania law, which could make pursuing smaller claims practically and financially difficult.
ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.
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