“Our liability for damages is limited EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, WE AND THE RELEASED ENTITIES WILL HAVE NO LIABILITY TO YOU OR TO ANY OTHER PERSON OR ENTITY FOR THE FOLLOWING LOSSES, DAMAGES, OR COSTS UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, TORT OR CONTRACT): (i) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, TREBLE, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL LOSSES OR DAMAGES...”
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The exclusion covers every standard category of damages, including direct damages, meaning customers may have no monetary recourse against Comcast or the Released Entities regardless of the nature of the harm.
Interpretive note: The excerpt uses an ellipsis, indicating the full clause contains additional language—possibly triggering conditions, scenarios, or exceptions—that is not available for analysis. The canonical claim reflects only what the quoted language establishes. Enforceability of a blanket exclusion of direct damages varies by jurisdiction.
The updated terms now prohibit users from deploying AI Agents to access, use, or interact with Comcast Services without express permission. The terms define AI Agent broadly to include any software or service taking autonomous or programmatic action, with specific examples covering data scraping, automated requests, monitoring, downloading, and automated support interactions. Users who currently use bots, automated tools, or programmatic access to Comcast Services will need to obtain express permission from Comcast to continue these activities.
View change record →You and any other person or entity are barred from recovering any of the named categories of damages from Comcast or the Released Entities.
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"Our liability for damages is limited EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, WE AND THE RELEASED ENTITIES WILL HAVE NO LIABILITY TO YOU OR TO ANY OTHER PERSON OR ENTITY FOR THE FOLLOWING LOSSES, DAMAGES, OR COSTS UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, TORT OR CONTRACT): (i) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, TREBLE, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL LOSSES OR DAMAGES...Excerpt from Comcast's Terms of Service
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The exclusion covers every standard category of damages, including direct damages, meaning customers may have no monetary recourse against Comcast or the Released Entities regardless of the nature of the harm.
You and any other person or entity are barred from recovering any of the named categories of damages from Comcast or the Released Entities.
ConductAtlas has identified this type of provision across 280 platforms. See the full comparison.
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