ClickUp collects personal details you provide when signing up and using the service, including your name, email, payment details, and behavioral data about how you use the platform.
This analysis describes what ClickUp's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Knowing exactly what categories of data are collected helps you assess the scope of your privacy exposure and whether the collection is proportionate to the service provided.
Interpretive note: The precise scope of behavioral data collected and retained is described at a category level without granular technical specificity, leaving some ambiguity about the full extent of telemetry.
The updated policy now explicitly recognizes eight distinct data subject rights, including rights to access, correct, delete, restrict processing, receive data in portable format, object to processing, withdraw consent, and lodge complaints with regulators. Previously, ClickUp described privacy controls through general opt-out options and data access procedures without formal legal framing. The revised language aligns with GDPR and similar data protection frameworks, providing clearer legal reference points for how users may exercise control over their personal data. You can exercise these rights by contacting ClickUp's support team.
View change record →ClickUp collects a wide range of data including payment information and detailed usage behavior, which means your interaction patterns within the platform are recorded and retained alongside your identity and financial details.
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ClickUp has changed this document before.
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"We collect information you provide directly to us, such as when you create an account, use our Services, make a purchase, or contact us for support. The types of information we may collect include your name, email address, password, phone number, credit card and other payment information, and any other information you choose to provide. We also collect information about how you use our Services, including the actions you take in our products, the features you use, and the time, frequency, and duration of your activities.— Excerpt from ClickUp's ClickUp Privacy Policy
(1) REGULATORY LANDSCAPE: This provision implicates GDPR Articles 5 and 13 regarding lawfulness of processing and transparency obligations, as well as CCPA/CPRA requirements to disclose categories of personal information collected at or before point of collection. The FTC Act's unfairness and deception standards are also relevant where collection practices diverge from disclosed purposes. EU data protection authorities and the California Privacy Protection Agency are the primary enforcement bodies. (2) GOVERNANCE EXPOSURE: Medium. The breadth of categories collected, including behavioral and usage data in addition to account and payment information, is consistent with SaaS industry norms but creates a larger data map footprint requiring governance attention. The policy's description of collected categories is relatively clear, reducing deception risk, but the linkage between behavioral data and advertising use may require tighter disclosure under CPRA. (3) JURISDICTION FLAGS: EU and UK users are entitled to specific lawful basis disclosures for each category of processing under GDPR; the policy references legitimate interests and contract as bases but does not map each data category to a specific legal basis in granular detail, which may be a gap under GDPR Article 13 requirements. California users have the right to know specific categories collected and their purposes. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should map which data categories flow through ClickUp in the context of their specific deployment, particularly where employee personal data or customer data is processed within ClickUp workspaces, as this may trigger additional controller obligations. (5) COMPLIANCE CONSIDERATIONS: Organizations should conduct a data mapping exercise to align ClickUp's stated collection categories with internal records of processing activities, and verify that employee notice obligations are satisfied where workforce data passes through ClickUp.
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Knowing exactly what categories of data are collected helps you assess the scope of your privacy exposure and whether the collection is proportionate to the service provided.
ClickUp collects a wide range of data including payment information and detailed usage behavior, which means your interaction patterns within the platform are recorded and retained alongside your identity and financial details.
ConductAtlas has identified this type of provision across 3 platforms. See the full comparison.
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