Character.AI warns that AI responses can be inaccurate or offensive, and that you use all AI-generated content entirely at your own risk.
This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause allocates risk from the service provider to the user by establishing that content quality and accuracy are not guaranteed. This operates as a liability limitation that conditions user acceptance of the service on acknowledgment that AI outputs are inherently unpredictable.
Users should not rely on Character.AI outputs for medical, legal, financial, or safety decisions. The Terms explicitly state AI-generated content is unpredictable and that all risks fall on the user — the company accepts no liability.
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THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GRAMMARLY DOES NOT WARRANT THAT THE SERVICES WILL BE UN...
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"You acknowledge that we do not pre-screen content and that AI-generated chats, by their nature, are unpredictable and may produce Generated Content that is inaccurate or offensive. You agree that you must evaluate, and bear all risks associated with, the use of any content or Generated Content. You should not rely on the accuracy or completeness of statements made in content or Generated Content, and if you do so, you acknowledge that it is at your own risk.— Excerpt from Character.AI's Character.ai Terms of Service
The disclaimer aligns with the 'as is' warranty exclusion and the $100 liability cap, collectively eliminating almost all company liability for AI outputs. Under the EU AI Act, general-purpose AI systems may face transparency and risk management obligations that these disclaimers do not fully address.
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The clause allocates risk from the service provider to the user by establishing that content quality and accuracy are not guaranteed. This operates as a liability limitation that conditions user acceptance of the service on acknowledgment that AI outputs are inherently unpredictable.
Users should not rely on Character.AI outputs for medical, legal, financial, or safety decisions. The Terms explicitly state AI-generated content is unpredictable and that all risks fall on the user — the company accepts no liability.
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