This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause operationalizes a non-refundable payment model while preserving statutory refund rights and delegating app store refund administration to third-party platforms. This allocation of refund procedures affects both the company's payment collection terms and users' remedies pathways.
Users may cancel subscriptions at any time, but payments remain non-refundable absent mandatory legal requirements. For app store purchases, refund requests must be processed through the respective app store platform rather than directly with Character.AI.
How other platforms handle this
Your Subscription will last for the Initial Term and will automatically renew, and your Payment Method will be charged, at the end of the Initial Term for an additional term equal in duration to the Initial Term and will continue to renew and incur charges for additional terms equal in duration to t...
To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unused Netflix content.
Unless otherwise indicated (for example, if you have signed up for a Prepaid Period), Paid Subscriptions continue indefinitely until cancelled. You will be billed on a recurring basis on the first day of each billing period and you will pay and you authorise us (or the applicable third party, if you...
Monitoring
Character.AI has changed this document before.
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"You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights. If you purchased your subscription from an mobile app store, you'll need to cancel your subscription and submit a request for a refund through the Apple App Store or Google Play using the links below.— Excerpt from Character.AI's Character.ai Terms of Service
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The clause operationalizes a non-refundable payment model while preserving statutory refund rights and delegating app store refund administration to third-party platforms. This allocation of refund procedures affects both the company's payment collection terms and users' remedies pathways.
Users may cancel subscriptions at any time, but payments remain non-refundable absent mandatory legal requirements. For app store purchases, refund requests must be processed through the respective app store platform rather than directly with Character.AI.
ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Character.AI.