This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause operationalizes a non-refundable payment model while preserving statutory refund rights and delegating app store refund administration to third-party platforms. This allocation of refund procedures affects both the company's payment collection terms and users' remedies pathways.
Previous version had empty excerpt; current version now adds legal carve-out ('except where required by law') and consolidates price increase notice into subscription policy.
View full change record →Users may cancel subscriptions at any time, but payments remain non-refundable absent mandatory legal requirements. For app store purchases, refund requests must be processed through the respective app store platform rather than directly with Character.AI.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
If you request and obtain a refund, your subscription to the Services will be terminated as soon as the refund is initiated.
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
"You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights. If you purchased your subscription from an mobile app store, you'll need to cancel your subscription and submit a request for a refund through the Apple App Store or Google Play using the links below.Excerpt from Character.AI's Terms of Service
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The clause operationalizes a non-refundable payment model while preserving statutory refund rights and delegating app store refund administration to third-party platforms. This allocation of refund procedures affects both the company's payment collection terms and users' remedies pathways.
Users may cancel subscriptions at any time, but payments remain non-refundable absent mandatory legal requirements. For app store purchases, refund requests must be processed through the respective app store platform rather than directly with Character.AI.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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