Character.AI acknowledges that users may submit sensitive personal information — such as details about race, religion, or sexual orientation — through chat, and advises users not to share such information.
This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the scope of sensitive data the platform may collect through user-initiated disclosure and sets operational parameters around such collection. By explicitly stating that sensitive information is unnecessary for service operation, the policy creates a procedural framework for data minimization and user discretion in what information is submitted.
Personal disclosures made in AI character conversations — including sensitive categories like health, sexuality, or religious beliefs — are collected and processed by Character.AI, creating significant privacy risk particularly for vulnerable users.
How other platforms handle this
"By clicking 'Next', you are indicating that you have read and agree to the TERMS OF USE AND PRIVACY POLICY"
We automatically collect certain information from your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Service, we collect information about the individual web pages or products th...
Location data. Data about your device's location, which can be either precise or imprecise. For example, we collect location data using Global Navigation Satellite System (GNSS) (e.g., GPS) and data about nearby cell towers and Wi-Fi hotspots. Location can also be inferred from a device's IP address...
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"Information you provide directly to us might also include information that may be treated as sensitive under applicable laws, such as login credentials, personal communications received or sent using our Services, or other information about yourself that you choose to provide when using our Services (e.g., if you voluntarily post user content revealing your race, religion, or sexual orientation). Sensitive personal information is not required or necessary to use the Services – please do not include any sensitive personal information in your interactions with us or the Services.— Excerpt from Character.AI's Character.ai Privacy Policy
Collection of special category data under GDPR Article 9 requires explicit consent and heightened protection. Under CPRA, sensitive personal information (including racial origin, religious beliefs, and precise geolocation) triggers additional use limitations and opt-out rights. The policy's advisory to 'not include' sensitive data does not constitute an adequate legal basis for its processing if submitted.
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This provision establishes the scope of sensitive data the platform may collect through user-initiated disclosure and sets operational parameters around such collection. By explicitly stating that sensitive information is unnecessary for service operation, the policy creates a procedural framework for data minimization and user discretion in what information is submitted.
Personal disclosures made in AI character conversations — including sensitive categories like health, sexuality, or religious beliefs — are collected and processed by Character.AI, creating significant privacy risk particularly for vulnerable users.
ConductAtlas has identified this type of provision across 8 platforms. See the full comparison.
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