Character.AI acknowledges that users may submit sensitive personal information — such as details about race, religion, or sexual orientation — through chat, and advises users not to share such information.
This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the scope of sensitive data the platform may collect through user-initiated disclosure and sets operational parameters around such collection. By explicitly stating that sensitive information is unnecessary for service operation, the policy creates a procedural framework for data minimization and user discretion in what information is submitted.
Personal disclosures made in AI character conversations — including sensitive categories like health, sexuality, or religious beliefs — are collected and processed by Character.AI, creating significant privacy risk particularly for vulnerable users.
How other platforms handle this
We collect information you provide, information we get when you use our services, and information we get from third parties. Information you provide: your username, password, email address, phone number, name, birthday, and profile information... Information from the phone book on your device if you...
We collect information you provide directly to us, such as when you create an account, use our Services, make a purchase, or contact us for support. The types of information we may collect include your name, email address, password, phone number, credit card and other payment information, and any ot...
Comcast collects information about your use of the Services, including the types of Services you purchase, how you use them, and information about your equipment and network performance. Comcast may use this information to provide and improve the Services, send you marketing communications about Com...
Monitoring
Character.AI has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 10 platforms.
"Information you provide directly to us might also include information that may be treated as sensitive under applicable laws, such as login credentials, personal communications received or sent using our Services, or other information about yourself that you choose to provide when using our Services (e.g., if you voluntarily post user content revealing your race, religion, or sexual orientation). Sensitive personal information is not required or necessary to use the Services – please do not include any sensitive personal information in your interactions with us or the Services.— Excerpt from Character.AI's Character.ai Privacy Policy
Collection of special category data under GDPR Article 9 requires explicit consent and heightened protection. Under CPRA, sensitive personal information (including racial origin, religious beliefs, and precise geolocation) triggers additional use limitations and opt-out rights. The policy's advisory to 'not include' sensitive data does not constitute an adequate legal basis for its processing if submitted.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Watcher: 10 platforms + same-day alerts. No credit card required.
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
Professional Governance Intelligence
Need to monitor specific governance provisions?
Professional includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This provision establishes the scope of sensitive data the platform may collect through user-initiated disclosure and sets operational parameters around such collection. By explicitly stating that sensitive information is unnecessary for service operation, the policy creates a procedural framework for data minimization and user discretion in what information is submitted.
Personal disclosures made in AI character conversations — including sensitive categories like health, sexuality, or religious beliefs — are collected and processed by Character.AI, creating significant privacy risk particularly for vulnerable users.
ConductAtlas has identified this type of provision across 8 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Character.AI.