Character.AI · Character.ai Privacy Policy · View original document ↗

AI/ML Model Training Using User Data

High severity Rare · 1 of 325 platforms
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Document Record

What it is

Character.AI uses your personal data — including your chat messages and interactions — to train and improve its artificial intelligence and machine learning models.

This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause establishes the operational basis for the service provider's use of user-generated content and interaction data as training material for model development and service enhancement.

Consumer impact (what this means for users)

Users' chat content and behavioral data are used to develop new AI features and improve existing models, meaning personal communications may persist in model parameters beyond a standard data deletion.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Visit https://support.character.ai/hc/en-us/requests/new and submit a data deletion request. You can also email privacy@character.ai. Note that data already incorporated into AI models may not be fully removable.

How other platforms handle this

HubSpot Medium

We may use the information we collect to help us improve our products and services, to develop new features, and to perform analytics. We may also use your information to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested...

LinkedIn Medium

If you are in the 'Designated Countries', LinkedIn Ireland Unlimited Company ('LinkedIn Ireland') will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services. If you are outside of the Designated Countries, LinkedIn Corporation will ...

Windsurf Medium

Crusoe (Sees code data for inference): We manage Crusoe's compute for training some of our custom models, as well as hosting some of our custom models. Modal (Sees code data for inference): We manage Modal's compute for training some of our custom models, as well as hosting some of our custom models...

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▸ View Original Clause Language DOCUMENT RECORD
"
Analyze, maintain, improve, modify, customize, and measure the Services, including to train our artificial intelligence/machine learning models; Develop new features, algorithms and machine learning models, programs, and services

— Excerpt from Character.AI's Character.ai Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

The use of personal data for AI/ML training implicates GDPR Article 6 lawful basis requirements and Recital 47 legitimate interests analysis; under CCPA/CPRA, it may constitute 'use' of sensitive personal information requiring disclosure and opt-out mechanisms. EU AI Act obligations may also apply depending on risk classification.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    FTC has jurisdiction over unfair or deceptive data practices and has scrutinized AI companies' use of consumer data for model training.
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Character.ai Privacy Policy
Entity
Character.AI
Document last updated
May 5, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000784
Document ID
CA-D-00120
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c4612fcf5ecfaf839b4734f75a403d8fb38f242ba7702f7ae784610b0f42146f
Analysis generated
March 15, 2026 11:12 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Character.AI
Document: Character.ai Privacy Policy
Record ID: CA-P-000784
Captured: 2026-03-15 11:12:54 UTC
SHA-256: c4612fcf5ecfaf83…
URL: https://conductatlas.com/platform/characterai/characterai-privacy-policy/aiml-model-training-using-user-data/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

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Frequently Asked Questions

What does Character.AI's AI/ML Model Training Using User Data clause do?

The clause establishes the operational basis for the service provider's use of user-generated content and interaction data as training material for model development and service enhancement.

How does this clause affect you?

Users' chat content and behavioral data are used to develop new AI features and improve existing models, meaning personal communications may persist in model parameters beyond a standard data deletion.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.

Is ConductAtlas affiliated with Character.AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Character.AI.