Character.AI acknowledges that users may submit sensitive personal information — such as details about race, religion, or sexual orientation — through chat, and advises users not to share such information.
This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the scope of sensitive data the platform may collect through user-initiated disclosure and sets operational parameters around such collection. By explicitly stating that sensitive information is unnecessary for service operation, the policy creates a procedural framework for data minimization and user discretion in what information is submitted.
Personal disclosures made in AI character conversations — including sensitive categories like health, sexuality, or religious beliefs — are collected and processed by Character.AI, creating significant privacy risk particularly for vulnerable users.
How other platforms handle this
You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.
you may refer a friend to Instacart or send an Instacart gift delivery or gift card to someone. In these cases, we collect the recipient's name, email, and delivery address, as applicable.
We collect information about your use of the Services, such as the dates and times of access, browsing history, search, information about the links you click and about third-party applications...
"Information you provide directly to us might also include information that may be treated as sensitive under applicable laws, such as login credentials, personal communications received or sent using our Services, or other information about yourself that you choose to provide when using our Services (e.g., if you voluntarily post user content revealing your race, religion, or sexual orientation). Sensitive personal information is not required or necessary to use the Services – please do not include any sensitive personal information in your interactions with us or the Services.Excerpt from Character.AI's Privacy Policy
Collection of special category data under GDPR Article 9 requires explicit consent and heightened protection.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
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This provision establishes the scope of sensitive data the platform may collect through user-initiated disclosure and sets operational parameters around such collection. By explicitly stating that sensitive information is unnecessary for service operation, the policy creates a procedural framework for data minimization and user discretion in what information is submitted.
Personal disclosures made in AI character conversations — including sensitive categories like health, sexuality, or religious beliefs — are collected and processed by Character.AI, creating significant privacy risk particularly for vulnerable users.
ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Character.AI.