Calm may record your chat messages, phone calls, and video calls when you use their chat-bot or provide feedback or participate in market research.
This analysis describes what Calm's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes Calm's operational authority to create and retain records of user-initiated communications. This affects the scope of data Calm collects and the forms in which user interactions are documented within the service infrastructure.
Any time you contact Calm's support, use the chat-bot, or participate in feedback sessions, your communications may be recorded and retained. Consumers should be aware that these interactions are not private and may be stored and used by Calm.
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"Communications: we may record our communications including chat messages, phone, or video calls, such as when you utilize our chat-bot or provide us with feedback or market research.— Excerpt from Calm's Calm Privacy Policy
Recording of phone and video communications may trigger obligations under federal and state wiretapping laws (including two-party consent states such as California), as well as GDPR requirements for lawful basis and data minimisation. The policy's disclosure that recordings may occur is a necessary but potentially insufficient safeguard absent more prominent pre-call notice.
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The clause establishes Calm's operational authority to create and retain records of user-initiated communications. This affects the scope of data Calm collects and the forms in which user interactions are documented within the service infrastructure.
Any time you contact Calm's support, use the chat-bot, or participate in feedback sessions, your communications may be recorded and retained. Consumers should be aware that these interactions are not private and may be stored and used by Calm.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calm.