Redfin · Redfin Terms of Use · View original document ↗

Limitation of Liability for Communications

Medium severity Medium confidence Explicitdocumentlanguage Unique · 0 of 343 platforms
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Document Record

What it is

The agreement states Redfin has no liability for a user's failure to maintain accurate contact information or failure to receive critical service information, and characterizes user information requests as express invitations for Redfin to contact them.

This analysis describes what Redfin's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision disclaims liability for failures arising from inaccurate user contact information, including missed critical service communications, and characterizes information requests as consent to contact, which may be relevant to telecommunications consent frameworks.

Interpretive note: The breadth of 'express invitation to contact' as a basis for communications consent may not align with TCPA's prior express written consent requirements for all communication types; applicability depends on the specific method and content of communications initiated.

Consumer impact (what this means for users)

Under this clause, Redfin disclaims responsibility for consequences arising from a user's failure to maintain accurate contact information, including the failure to receive critical service notices. The provision also establishes that information requests constitute an express invitation for Redfin to contact the user.

How other platforms handle this

Affirm Medium

By creating an Affirm account or using the Services, you consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, 'Communications') that Affirm provides in connection with your Affirm account and use of the Services. Communications include, ...

Target Medium

Target reserves the right to change these Terms at any time. We will post notification of changes to these Terms on this page. Your continued use of the Target Services after any changes to these Terms constitutes your acceptance of the new Terms.

GitHub Medium

We reserve the right, at our sole discretion, to amend these Terms of Service at any time and will update these Terms of Service in the event of any such amendments. We will notify our Users of material changes to this Agreement, such as price changes, at least 30 days prior to the change taking eff...

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▸ View Original Clause Language DOCUMENT RECORD
"
We have no liability rising from your failure to maintain accurate contact or other information, including, without limitation, your failure to receive critical information about the Services. When you request information from us, you are extending an express invitation for us to contact you.

— Excerpt from Redfin's Redfin Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: The provision that characterizes information requests as 'express invitations to contact' may engage the Telephone Consumer Protection Act (TCPA) and the FTC's Telemarketing Sales Rule regarding consent to communications, as well as applicable state do-not-call and electronic communications statutes. The breadth of the consent characterization may warrant review under applicable telecommunications law. (2) GOVERNANCE EXPOSURE: Medium. The characterization of information requests as blanket consent to contact may not satisfy specific prior express written consent requirements under the TCPA for certain types of automated or prerecorded communications. The liability disclaimer for failure to receive critical service information may also interact with disclosure requirements under applicable consumer protection statutes. (3) JURISDICTION FLAGS: TCPA consent requirements apply nationally; state-level electronic communications statutes in Florida, California, and other jurisdictions may impose additional consent requirements beyond what this provision addresses. (4) CONTRACT AND VENDOR IMPLICATIONS: Marketing and communications vendors contracted to contact users on Redfin's behalf should confirm that this provision satisfies applicable TCPA prior express written consent requirements before relying on it as a consent basis for automated or prerecorded communications. (5) COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the 'express invitation' characterization meets the specificity requirements for TCPA prior express written consent, evaluate whether adequate notice of this consent characterization is provided at the point of information request, and review the liability disclaimer's interaction with any statutory disclosure obligations.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC enforces the Telemarketing Sales Rule and has authority over consent-based communications practices in consumer-facing agreements
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Redfin Terms of Use
Entity
Redfin
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-013005
Document ID
CA-D-00233
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
4b29ab313d1390f7aa62ead0e7ee395d0d289e1b4a4cde84efb1cc774e7d6173
Analysis generated
May 21, 2026 03:52 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Redfin
Document: Redfin Terms of Use
Record ID: CA-P-013005
Captured: 2026-05-21 03:52:18 UTC
SHA-256: 4b29ab313d1390f7…
URL: https://conductatlas.com/platform/redfin/redfin-terms-of-use/limitation-of-liability-for-communications/
Accessed: June 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Redfin's Limitation of Liability for Communications clause do?

This provision disclaims liability for failures arising from inaccurate user contact information, including missed critical service communications, and characterizes information requests as consent to contact, which may be relevant to telecommunications consent frameworks.

How does this clause affect you?

Under this clause, Redfin disclaims responsibility for consequences arising from a user's failure to maintain accurate contact information, including the failure to receive critical service notices. The provision also establishes that information requests constitute an express invitation for Redfin to contact the user.

Is ConductAtlas affiliated with Redfin?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Redfin.