The agreement states Redfin has no liability for a user's failure to maintain accurate contact information or failure to receive critical service information, and characterizes user information requests as express invitations for Redfin to contact them.
This analysis describes what Redfin's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision disclaims liability for failures arising from inaccurate user contact information, including missed critical service communications, and characterizes information requests as consent to contact, which may be relevant to telecommunications consent frameworks.
Interpretive note: The breadth of 'express invitation to contact' as a basis for communications consent may not align with TCPA's prior express written consent requirements for all communication types; applicability depends on the specific method and content of communications initiated.
Under this clause, Redfin disclaims responsibility for consequences arising from a user's failure to maintain accurate contact information, including the failure to receive critical service notices. The provision also establishes that information requests constitute an express invitation for Redfin to contact the user.
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"We have no liability rising from your failure to maintain accurate contact or other information, including, without limitation, your failure to receive critical information about the Services. When you request information from us, you are extending an express invitation for us to contact you.— Excerpt from Redfin's Redfin Terms of Use
(1) REGULATORY LANDSCAPE: The provision that characterizes information requests as 'express invitations to contact' may engage the Telephone Consumer Protection Act (TCPA) and the FTC's Telemarketing Sales Rule regarding consent to communications, as well as applicable state do-not-call and electronic communications statutes. The breadth of the consent characterization may warrant review under applicable telecommunications law. (2) GOVERNANCE EXPOSURE: Medium. The characterization of information requests as blanket consent to contact may not satisfy specific prior express written consent requirements under the TCPA for certain types of automated or prerecorded communications. The liability disclaimer for failure to receive critical service information may also interact with disclosure requirements under applicable consumer protection statutes. (3) JURISDICTION FLAGS: TCPA consent requirements apply nationally; state-level electronic communications statutes in Florida, California, and other jurisdictions may impose additional consent requirements beyond what this provision addresses. (4) CONTRACT AND VENDOR IMPLICATIONS: Marketing and communications vendors contracted to contact users on Redfin's behalf should confirm that this provision satisfies applicable TCPA prior express written consent requirements before relying on it as a consent basis for automated or prerecorded communications. (5) COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the 'express invitation' characterization meets the specificity requirements for TCPA prior express written consent, evaluate whether adequate notice of this consent characterization is provided at the point of information request, and review the liability disclaimer's interaction with any statutory disclosure obligations.
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This provision disclaims liability for failures arising from inaccurate user contact information, including missed critical service communications, and characterizes information requests as consent to contact, which may be relevant to telecommunications consent frameworks.
Under this clause, Redfin disclaims responsibility for consequences arising from a user's failure to maintain accurate contact information, including the failure to receive critical service notices. The provision also establishes that information requests constitute an express invitation for Redfin to contact the user.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Redfin.