If Box faces a legal claim because of something you did on the platform or content you uploaded, you agree to pay Box's legal costs and any resulting damages.
This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause shifts significant legal and financial risk to users, meaning that if a third party sues Box because of how a user used the service, the user is responsible for covering Box's defense and any resulting losses.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
View change record →Users who upload infringing content, violate the terms of service, or whose use of Box triggers a third-party claim face personal financial liability for Box's legal defense costs, which could be substantial.
How other platforms handle this
Any claim that any user submission made by you has caused damage to a third party
Any access to or use of the Services or goods through your account by others, including your spouse, dependents, Recipients, and any access by AI Agents you enable or that operate on your behalf...
you agree to cooperate with Walmart if and as requested by Walmart in the defense and settlement of such matter.
"You agree to indemnify and hold harmless Box and its officers, directors, employees, and agents from and against any claims, disputes, demands, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the services or your violation of these terms.Excerpt from Box's Terms of Service
REGULATORY LANDSCAPE: Indemnification clauses in SaaS agreements are common in commercial contracts and are generally enforceable under US law.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This clause shifts significant legal and financial risk to users, meaning that if a third party sues Box because of how a user used the service, the user is responsible for covering Box's defense and any resulting losses.
Users who upload infringing content, violate the terms of service, or whose use of Box triggers a third-party claim face personal financial liability for Box's legal defense costs, which could be substantial.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Box.