Box charges you in advance and automatically renews your subscription unless you cancel before the renewal date, and Box can change its prices with reasonable notice.
This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who forget to cancel before renewal may be charged for another subscription period, and Box can raise prices, potentially significantly, with only reasonable notice before the next renewal.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
View change record →Auto-renewal means users will be charged for another subscription period if they do not actively cancel in advance, and Box's right to change fees means subscription costs may increase at renewal time.
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"Subscription fees are billed in advance on a monthly or annual basis depending on the subscription plan selected. Subscriptions will automatically renew at the end of each subscription period unless you cancel your subscription before the renewal date. Box reserves the right to change subscription fees upon reasonable notice.Excerpt from Box's Terms of Service
REGULATORY LANDSCAPE: Auto-renewal clauses are subject to state consumer protection laws in California (ARL, Business and Professions Code), New York, and other states that require specific disclosures and cancellation mechanisms for automatic renewal subscriptions.
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Users who forget to cancel before renewal may be charged for another subscription period, and Box can raise prices, potentially significantly, with only reasonable notice before the next renewal.
Auto-renewal means users will be charged for another subscription period if they do not actively cancel in advance, and Box's right to change fees means subscription costs may increase at renewal time.
ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Box.