You are not allowed to use Box to store or share content that violates others' intellectual property rights or to send spam or unauthorized advertising through the platform.
This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Violations of the acceptable use policy can lead to immediate account suspension or termination, and under the indemnification clause, users may be held liable for any legal claims Box faces as a result of their content.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
View change record →Users who upload infringing or prohibited content risk account termination and personal financial liability for any legal claims arising from that content, including Box's legal defense costs.
How other platforms handle this
If you believe Your Content was removed in error, you may submit an appeal. More information is available here.
We review account behavior and content that Members create, send, and publish in Mailchimp, including Campaigns and Websites.
We allow Content that names individuals in the highest positions in a company who have broad influence over the work environment, as long as the Content describes the individual's behavior or performance at work.
"You agree not to use the services to upload, post, email, transmit, or otherwise make available any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party. You agree not to use the services to upload or transmit any unsolicited or unauthorized advertising or promotional materials.Excerpt from Box's Terms of Service
REGULATORY LANDSCAPE: Acceptable use provisions in cloud storage agreements interact with the Digital Millennium Copyright Act (DMCA) safe harbor provisions, which Box relies on as a platform host.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Violations of the acceptable use policy can lead to immediate account suspension or termination, and under the indemnification clause, users may be held liable for any legal claims Box faces as a result of their content.
Users who upload infringing or prohibited content risk account termination and personal financial liability for any legal claims arising from that content, including Box's legal defense costs.
ConductAtlas has identified this type of provision across 141 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Box.