Box's financial responsibility for any harm caused to you is capped at what you paid Box in the last twelve months, and Box will not pay for indirect losses such as lost business or data.
This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If Box experiences a data breach, extended outage, or service failure that causes significant business harm, users can only recover a limited amount equal to recent subscription fees, which may be far less than actual damages suffered.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
View change record →This provision means that even in cases of significant service failure or data loss, Box's financial liability to any individual user or business is capped at twelve months of subscription fees, leaving users to absorb losses that exceed that amount.
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"In no event will Box's aggregate liability arising out of or related to this agreement exceed the total amount paid by customer to Box in the twelve (12) month period immediately preceding the event giving rise to the claim. In no event will Box be liable for any indirect, incidental, special, consequential, or exemplary damages.Excerpt from Box's Terms of Service
REGULATORY LANDSCAPE: Limitation of liability clauses are generally enforceable in commercial contracts under US law, though some states impose restrictions on their use in consumer contracts or where a party has engaged in gross negligence …
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If Box experiences a data breach, extended outage, or service failure that causes significant business harm, users can only recover a limited amount equal to recent subscription fees, which may be far less than actual damages suffered.
This provision means that even in cases of significant service failure or data loss, Box's financial liability to any individual user or business is capped at twelve months of subscription fees, leaving users to absorb losses that exceed that amount.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Box.