This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
A user's account and all Content within it can transfer to organizational control without further action by the user if they miss the 14-day response window.
Interpretive note: The excerpt references a prior 'notice attempt' that is defined elsewhere in the agreement and not quoted here. The canonical claim preserves 'may' as a qualifier reflecting the conditional nature of the account transfer.
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
View change record →A reader who uses an email address owned or controlled by an organization and fails to change it within 14 days of a notice attempt may lose individual control of their account and Content to that organization.
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"Fourteen (14) days after that notice attempt, if you do not change the email address associated with your account to one not owned or controlled by that organization, you agree that your account - and any Content associated with your account - may become directly managed by the organization.Excerpt from Box's Terms of Service
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A user's account and all Content within it can transfer to organizational control without further action by the user if they miss the 14-day response window.
A reader who uses an email address owned or controlled by an organization and fails to change it within 14 days of a notice attempt may lose individual control of their account and Content to that organization.
ConductAtlas has identified this type of provision across 264 platforms. See the full comparison.
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